🚀 Customer Service Representative | Wipro
🏢 Company: Wipro Limited
Customer Support & Operations Hiring
📄 Job Description
Wipro is hiring Customer Service Representatives for its Gurugram location. The role focuses on customer support, issue resolution, process management, SLA compliance, troubleshooting customer concerns, and delivering exceptional client service through calls and email support.
🛠 Key Responsibilities
- Handle customer queries through calls and emails professionally
- Manage customer transactions as per quality and process standards
- Document customer information, issues, and resolution details accurately
- Resolve client queries within defined SLA timelines
- Provide troubleshooting and step-by-step issue resolution support
- Assist customers with product navigation and feature understanding
- Maintain logs and records of customer interactions properly
- Identify recurring issues and escalate critical concerns appropriately
- Ensure compliance with service agreements and operational procedures
- Conduct follow-ups and scheduled callbacks to ensure customer satisfaction
- Participate in product and process training sessions regularly
- Collaborate with team leaders to improve service quality and operational efficiency
🎓 Eligibility Criteria
- Good communication and customer handling skills required
- Ability to manage calls and email interactions professionally
- Strong troubleshooting and problem-solving skills preferred
- Basic understanding of customer service operations preferred
- Ability to work in SLA-driven process environments required
- Strong documentation and record management skills preferred
- Willingness to participate in continuous training and learning programs required
- Freshers with strong communication skills can also apply
⭐ Key Skills
- Customer Support
- Problem Solving
- Call & Email Handling
- SLA Management
- Client Interaction
💰 Benefits
- Opportunity to work with a globally recognized IT and consulting company
- Hands-on exposure to customer service and operations support
- Continuous learning and professional development opportunities
- Collaborative and growth-oriented work culture
- Strong long-term career growth opportunities in customer operations
⭐ Why Join Wipro?
- Work with one of the world’s leading technology and consulting companies
- Build expertise in customer support and operational processes
- Gain exposure to SLA-driven corporate environments
- Develop communication and troubleshooting skills
- Excellent learning and long-term career advancement opportunities
🧠 Core Skills Required
- Customer Service: Ability to interact with customers professionally and courteously.
- Problem Solving: Capability to troubleshoot and resolve customer issues efficiently.
- Communication Skills: Strong verbal and written communication abilities.
- Process Management: Understanding of SLA compliance and operational workflows.
- Documentation Skills: Ability to maintain accurate customer interaction records.
- Analytical Thinking: Capability to identify recurring issues and operational trends.
- Learning Agility: Willingness to undergo continuous product and process training.
- Team Collaboration: Ability to work effectively with team leaders and support teams.
🎤 How to Prepare for the Interview
- Practice communication and customer handling interview questions thoroughly.
- Prepare for troubleshooting and scenario-based customer service discussions.
- Revise basic concepts related to SLA management and customer support operations.
- Practice professional email writing and call-handling techniques.
- Be ready to explain problem-solving and escalation handling examples.
- Highlight adaptability, teamwork, and willingness to learn confidently.
- Demonstrate professionalism, patience, and customer-first mindset during interviews.
📩 How to Apply
Interested candidates can apply through the official Wipro careers link below.