🚀 Customer Support – International Voice Process | Tech Mahindra (Bangalore)
🏢 Company: Tech Mahindra
Hiring
📄 Job Description
Tech Mahindra is hiring Customer Support Executives for its International Voice Process in Bangalore. This role involves handling customer queries, providing voice-based support, and delivering excellent customer experience for international clients.
🛠 Key Responsibilities
- Handle customer queries through international voice support process
- Provide accurate and professional customer assistance
- Maintain high-quality customer interaction standards
- Resolve issues efficiently within defined process guidelines
- Ensure customer satisfaction and service excellence
🎓 Eligibility Criteria
- Excellent verbal and written communication skills required
- No MTI (Mother Tongue Influence) preferred
- Candidates should have stable employment background
- Prior Tech Mahindra employees will be verified before shortlisting
- Ability to work rotational night shifts (US Shifts)
⭐ Key Skills
- Customer support
- International voice process
- Communication skills
- Problem-solving
- Customer handling
💰 Salary Structure
- 0 – 6 Months Experience: ₹3.1 LPA
- Training Salary: ₹20,000/month
- Post Training Salary: ₹22,000/month (Including Variable Pay)
- 7 – 12 Months Experience: ₹3.75 LPA
- Training Salary: ₹24,000/month
- Post Training Salary: ₹27,000/month (Including Variable Pay)
- 12 – 23 Months Experience: ₹4.10 – ₹4.22 LPA
- Training Salary: ₹27,000/month
- Post Training Salary: ₹30,000 – ₹31,000/month (Including Variable Pay)
⭐ Why Apply?
- Competitive salary with performance-based growth
- Global exposure through international process
- Professional corporate work environment
- 2-way cab facility for employee safety and convenience
🧠 Core Skills Required
- Communication Skills: Ability to communicate clearly and professionally with international customers over voice calls.
- Customer Support: Skills to handle customer concerns, provide solutions, and ensure positive customer experience.
- Problem-Solving: Capability to identify customer issues quickly and provide accurate resolutions.
- Voice Process Handling: Understanding of call handling etiquette, escalation management, and customer interaction standards.
- Active Listening: Ability to understand customer requirements carefully and respond appropriately.
- Adaptability: Capability to work in rotational shifts and manage high-pressure work environments effectively.
🎤 How to Prepare for the Interview
- Practice spoken English, pronunciation, and fluency to reduce MTI during communication rounds.
- Prepare common customer support and HR interview questions confidently.
- Practice mock voice process conversations and customer handling scenarios.
- Be ready to explain previous work experience, communication strengths, and shift flexibility.
- Revise basic customer service concepts like empathy, issue resolution, and call etiquette.
- Keep your updated resume and required documents ready before the interview process.
📅 Work Details
- 5 days working (can extend to 6 days as per business needs)
- Extra payout applicable for additional working days
- Rotational night shifts (US Shifts)
- 2-way cab facility available
- Cab deduction: ₹700 – ₹1000/month
📩 How to Apply
Interested candidates can apply via WhatsApp using the link below.