🚀 Key Account Management (KAM) | Logistics Operations
🏢 Company: Confidential Logistics Organization
Hiring
📄 Job Description
We are hiring a Key Account Management (KAM) professional for Goa location to manage B2B logistics clients, drive account growth, strengthen client relationships, and ensure smooth operational execution within the PTL logistics business.
🛠 Key Responsibilities
- Manage and grow a portfolio of B2B logistics clients
- Build strong customer relationships to ensure long-term retention
- Act as the primary point of contact for client queries and escalations
- Conduct regular business reviews and service quality discussions
- Drive shipment volume growth from existing accounts
- Identify upselling and cross-selling opportunities for logistics services
- Achieve monthly revenue, shipment, and retention targets
- Support onboarding and activation of new client accounts
- Track shipment movement and resolve delivery-related concerns
- Maintain MIS reports, CRM updates, invoicing, and payment follow-ups
- Coordinate with internal departments to ensure SLA adherence
🎓 Eligibility Criteria
- Experience in B2B account management, logistics, or supply chain preferred
- Strong relationship management and client handling skills required
- Understanding of PTL logistics operations preferred
- Good analytical and problem-solving skills required
- Knowledge of CRM tools, MIS reporting, and account management preferred
- Strong communication and stakeholder coordination abilities required
- Ability to manage revenue targets and business growth initiatives preferred
⭐ Key Skills
- Key Account Management
- B2B Client Handling
- Logistics Operations
- Revenue Growth
- CRM & MIS Reporting
💰 Benefits
- Opportunity to work in high-growth logistics and supply chain operations
- Exposure to B2B account management and business expansion strategies
- Career growth opportunities in sales and logistics management
- Dynamic and relationship-driven work environment
⭐ Why Apply?
- Build expertise in B2B logistics account management
- Gain exposure to client retention and operational coordination
- Enhance strategic business growth and relationship management skills
- Strong long-term career opportunities in logistics and supply chain sector
🧠 Core Skills Required
- Account Management: Ability to manage and grow long-term B2B client relationships effectively.
- Client Handling: Strong communication and escalation management capabilities.
- Business Growth: Ability to identify upselling and cross-selling opportunities.
- Logistics Understanding: Knowledge of PTL operations, shipment flow, and SLA management.
- Revenue Management: Experience handling targets, shipment growth, and retention metrics.
- Analytical Skills: Ability to track reports, MIS, CRM updates, and performance metrics.
- Operational Coordination: Strong collaboration abilities with internal operational teams.
- Problem Solving: Capability to resolve shipment and service-related issues effectively.
🎤 How to Prepare for the Interview
- Prepare examples of handling B2B clients, account growth, or relationship management responsibilities previously.
- Revise concepts related to logistics operations, PTL services, and customer retention strategies.
- Practice interview questions on client escalation handling, revenue growth, and business reviews.
- Be ready to explain how you manage account retention and improve customer satisfaction.
- Revise CRM tools, MIS reporting, and Excel concepts relevant to account management.
- Research the logistics and transportation industry before the interview.
- Highlight communication skills, analytical mindset, and business growth capabilities confidently.
📩 How to Apply
Interested candidates can apply using the official application link below.