🚀 Store Captains (Last Mile Operations) | Zepto
🏢 Company: Zepto
Last Mile Hiring
📄 Job Description
Zepto is hiring Store Captains for its Last Mile Operations team in Ahmedabad and Gandhinagar. This role focuses on managing rider operations, onboarding, delivery performance, rider engagement, and operational KPI management across multiple stores in a fast-paced quick commerce environment.
🛠 Key Responsibilities
- Manage end-to-end Last Mile operations for 2–3 stores
- Handle rider hiring, onboarding, and documentation processes
- Maintain DH% and order reliability operational KPIs
- Coach riders on productivity, discipline, and operational standards
- Monitor rider attendance and resolve grievances effectively
- Conduct daily huddles and performance review sessions
- Drive local sourcing and referral hiring initiatives for riders
- Conduct weekly rider asset and operational checks
🎓 Eligibility Criteria
- 1–3 years of experience in logistics or delivery operations preferred
- Minimum 6 months of hiring experience mandatory
- Strong leadership and communication skills required
- Knowledge of Excel or Google Sheets preferred
- Graduation preferred
- Local language communication skills required
- Basic English communication skills preferred
- Experience in quick commerce or last mile delivery operations will be an advantage
⭐ Key Skills
- Last Mile Operations
- Rider Hiring & Onboarding
- Team Handling
- Logistics Operations
- Excel & Google Sheets
💰 Benefits
- Opportunity to work with one of India’s leading quick commerce companies
- Exposure to large-scale last mile delivery operations
- Hands-on leadership experience in rider and store operations
- Fast-paced and growth-oriented work environment
- Strong career growth opportunities in logistics and operations management
⭐ Why Apply?
- Lead real-time last mile delivery operations in a high-growth company
- Enhance leadership, hiring, and logistics management skills
- Gain operational exposure in India’s booming quick commerce sector
- Work closely with field teams and operational stakeholders
- Build long-term career opportunities in logistics and operations leadership
🧠 Core Skills Required
- Last Mile Operations: Understanding of delivery operations, rider management, and logistics workflows.
- Hiring & Onboarding: Experience sourcing, onboarding, and managing delivery riders effectively.
- Leadership Skills: Ability to coach, motivate, and manage field teams in fast-paced environments.
- Operational KPI Management: Knowledge of productivity, attendance, and operational performance metrics.
- Communication Skills: Strong local language and team communication capabilities.
- Problem Solving: Ability to resolve operational and rider-related issues quickly.
- Data Handling: Basic knowledge of Excel and Google Sheets for operational reporting.
- Ownership Mindset: Strong accountability and field execution capabilities.
🎤 How to Prepare for the Interview
- Revise concepts related to last mile delivery and rider operations.
- Prepare examples of team handling, hiring, or operational problem-solving situations.
- Practice interview questions related to logistics KPIs, attendance management, and rider productivity.
- Be ready to explain your experience with hiring, onboarding, and operational coordination.
- Research Zepto’s quick commerce model and last mile delivery ecosystem before the interview.
- Prepare for field operations and leadership-based interview rounds.
- Highlight communication skills, leadership ability, and operational ownership confidently.
📩 How to Apply
Interested candidates can apply using the official application link below.