🚀 Team Lead – Last Mile Operations | Flipkart
🏢 Company: Flipkart
Last Mile Hiring
📄 Job Description
Flipkart is hiring Team Leads for Last Mile Operations at Gorakhpur location. The role involves managing daily delivery operations, handling delivery associates, ensuring smooth dispatch processes, monitoring operational KPIs, and maintaining high delivery performance standards.
🛠 Key Responsibilities
- Manage day-to-day last mile delivery operations efficiently
- Handle delivery associates and monitor team performance
- Ensure smooth dispatch and on-time delivery execution
- Track daily operational KPIs and productivity metrics
- Resolve operational and customer escalation issues
- Coordinate with hub and warehouse teams for smooth workflow
- Maintain operational discipline and delivery timelines
- Support process improvement and operational efficiency initiatives
🎓 Eligibility Criteria
- Experience in logistics, courier, warehouse, or last mile operations preferred
- Strong team handling and operational coordination skills required
- Ability to manage delivery associates and operational workflows efficiently
- Strong communication and leadership skills preferred
- Basic understanding of operational KPIs and reporting preferred
- Problem-solving and escalation handling capabilities required
- Ability to work in fast-paced logistics environments required
- Local candidates from Gorakhpur preferred
⭐ Key Skills
- Last Mile Operations
- Delivery Operations
- Team Management
- Operational Coordination
- Logistics Management
💰 Benefits
- Opportunity to work with one of India’s leading e-commerce companies
- Hands-on exposure to last mile delivery and logistics operations
- Experience in team management and operational leadership
- Fast-paced and growth-oriented work environment
- Strong career growth opportunities in logistics and supply chain operations
⭐ Why Apply?
- Build expertise in e-commerce and last mile operations
- Enhance operational leadership and logistics management skills
- Gain practical exposure to delivery and dispatch management
- Work in a dynamic and execution-focused environment
- Strong opportunities for long-term operational career growth
🧠 Core Skills Required
- Operations Management: Ability to manage last mile delivery workflows effectively.
- Team Leadership: Capability to manage delivery associates and operational teams efficiently.
- Delivery Coordination: Understanding of dispatch and delivery execution processes.
- Problem Solving: Ability to resolve operational and customer escalations quickly.
- Communication Skills: Strong coordination and stakeholder management abilities.
- KPI Monitoring: Ability to track operational productivity and delivery performance.
- Execution Excellence: Focus on operational discipline and timely delivery execution.
- Adaptability: Comfortable working in high-pressure logistics environments.
🎤 How to Prepare for the Interview
- Revise concepts related to logistics, delivery operations, and last mile workflows.
- Prepare examples of handling teams, operational coordination, or delivery management.
- Practice interview questions related to dispatch operations and KPI management.
- Be ready to explain how you would manage delivery escalations or productivity challenges.
- Research Flipkart’s last mile operations and logistics model before the interview.
- Prepare for operational and scenario-based interview rounds.
- Highlight leadership skills, ownership mindset, and execution capabilities confidently.
📩 How to Apply
Interested candidates can apply using the official application form below.