🚀 Deputy Manager Hiring | Wipro Limited
🏢 Company: Wipro Limited
Leadership & Operations Management Hiring
📄 Job Description
Wipro is hiring Deputy Managers for its L&P Policy Acquisition & Servicing team in Pune. This role is responsible for driving operational excellence, team performance, stakeholder management, process compliance, and client satisfaction while ensuring successful delivery of business objectives.
The ideal candidate will lead teams, manage client interactions, conduct performance reviews, drive quality improvements, oversee workforce planning, and support automation initiatives to enhance operational efficiency.
🛠 Key Responsibilities
- Ensure processes are executed according to client contracts and SLAs
- Conduct daily shift briefings and performance debriefs
- Prepare and share team performance reports with clients
- Review operational metrics and perform root cause analysis (RCA)
- Collaborate with internal stakeholders to resolve operational issues
- Support forecasting and workforce planning activities
- Identify automation opportunities and support implementation initiatives
- Monitor team performance and coach low performers
- Conduct process training and refresher sessions
- Handle client escalations and ensure timely issue resolution
🎓 Eligibility Criteria
- 5–8 years of relevant experience in operations management or team leadership roles
- Strong understanding of process management and service delivery operations
- Experience in stakeholder and client management
- Strong analytical and problem-solving abilities
- Experience in coaching, mentoring, and team development
- Knowledge of workforce management and operational reporting
- Ability to drive process improvements and automation initiatives
- Excellent communication and presentation skills
⭐ Mandatory Skills
- L&P Policy Acquisition & Servicing
- Operations Management
- People Management
- Performance Coaching
- Stakeholder Management
- Client Handling
- Process Excellence
- Root Cause Analysis (RCA)
💰 Benefits
- Leadership role with a globally recognized organization
- Exposure to large-scale client operations and delivery management
- Career advancement opportunities within Wipro
- Learning and leadership development programs
- Collaborative and growth-oriented work environment
⭐ Why Join Wipro?
- Work with one of the world's leading technology and consulting organizations
- Lead high-performing teams and strategic client operations
- Participate in digital transformation and automation initiatives
- Build expertise in operational excellence and leadership
- Access continuous learning and career growth opportunities
🧠 Core Competencies Required
- Leadership: Ability to lead, motivate, and develop high-performing teams.
- Performance Management: Coaching employees to improve productivity and quality metrics.
- Client Management: Building strong relationships and managing stakeholder expectations.
- Analytical Skills: Reviewing operational data and implementing improvements.
- Process Improvement: Driving operational excellence and automation initiatives.
- Problem Solving: Managing escalations and resolving business challenges effectively.
- Communication Skills: Delivering presentations and communicating with leadership teams.
- Employee Engagement: Driving retention, development, and team satisfaction initiatives.
🎤 How to Prepare for the Interview
- Prepare examples of team leadership and performance improvement initiatives.
- Review workforce planning, SLA management, and operational metrics.
- Understand RCA methodologies and process improvement frameworks.
- Prepare stakeholder management and escalation handling scenarios.
- Revise coaching, mentoring, and employee engagement strategies.
- Be ready to discuss automation and operational efficiency projects.
- Practice client-facing communication and presentation skills.
📩 How to Apply
Interested candidates can apply directly through the official Wipro Careers portal.