🚀 Network Engineer Hiring | Wipro Limited
🏢 Company: Wipro Limited
Technical Support & Voice Fulfilment Hiring
📄 Job Description
Wipro is hiring Network Engineers in Pune to provide technical support, troubleshoot client issues, and ensure high-quality service delivery. The role involves handling customer requests through calls, emails, and support systems while maintaining SLA compliance and customer satisfaction.
Candidates will work closely with clients and internal teams to diagnose technical issues, provide timely resolutions, maintain support documentation, and contribute to operational excellence within the Voice Fulfilment process.
🛠 Key Responsibilities
- Provide technical support through phone, email, and ticketing systems
- Troubleshoot and resolve client technical issues within defined SLAs
- Document incidents, resolutions, and support activities accurately
- Maintain and update internal knowledge base articles
- Escalate critical issues to higher support levels when required
- Analyze recurring problems and suggest preventive solutions
- Monitor customer interactions and ensure service quality standards
- Participate in technical training and skill enhancement programs
- Support continuous improvement initiatives within the process
- Maintain compliance with organizational and client requirements
🎓 Eligibility Criteria
- Graduate or equivalent technical qualification
- 1–3 years of experience in Technical Support, Helpdesk, or Network Support
- Strong communication skills and customer service orientation
- Basic understanding of networking concepts and troubleshooting
- Knowledge of ticketing and incident management systems preferred
- Ability to work in rotational shifts if required
- Strong analytical and problem-solving skills
- Ability to handle multiple customer interactions efficiently
⭐ Key Skills
- Technical Support
- Network Troubleshooting
- Voice Support
- Incident Management
- Customer Service
- Ticket Management
- Problem Resolution
- Documentation & Reporting
💰 Benefits
- Work with a leading global IT services company
- Opportunity to develop technical and networking expertise
- Structured learning and certification programs
- Exposure to global clients and enterprise environments
- Strong career growth and internal mobility opportunities
⭐ Why Join Wipro?
- Build a career in networking and technical support
- Gain hands-on experience with enterprise support environments
- Access professional training and certification opportunities
- Work with diverse global customers and technologies
- Long-term career growth within Wipro's technology ecosystem
🧠 Core Skills Required
- Technical Troubleshooting: Ability to diagnose and resolve customer issues efficiently.
- Networking Fundamentals: Understanding of basic network concepts and connectivity issues.
- Customer Communication: Professional handling of customer interactions.
- Problem Solving: Strong analytical approach to technical issue resolution.
- Documentation Skills: Accurate maintenance of support records and knowledge articles.
- Time Management: Ability to manage multiple tickets and meet SLA commitments.
- Adaptability: Quick learning of new technologies and support processes.
- Team Collaboration: Working effectively with technical and operational teams.
🎤 How to Prepare for the Interview
- Review networking basics such as TCP/IP, DNS, DHCP, and routing concepts.
- Practice troubleshooting common network and connectivity issues.
- Prepare customer support and technical support scenario-based answers.
- Revise ticket management and incident resolution processes.
- Improve communication and customer handling skills.
- Understand SLA, escalation management, and service quality concepts.
- Be prepared to discuss previous technical support experience and achievements.
📩 How to Apply
Interested candidates can apply directly through Wipro's official careers portal.