🚀 Operations Manager (Travel Domain) | Travel & Aviation Operations Hiring
🏢 Company: Transcom India
Travel Operations & Customer Service Leadership Hiring
📄 Job Description
Transcom India is hiring an experienced Operations Manager for its Gurugram location. The ideal candidate should possess strong expertise in the Travel or Aviation industry along with hands-on experience in GDS platforms such as Amadeus, Sabre, or Galileo. This role involves leading travel operations teams, managing customer service delivery, driving operational excellence, and ensuring achievement of key performance metrics.
🛠 Key Responsibilities
- Oversee daily travel operations, booking fulfillment, and service delivery.
- Manage and mentor teams of travel consultants and customer service professionals.
- Track KPIs, SLAs, CSAT scores, and operational performance metrics.
- Handle escalations and ensure timely issue resolution.
- Coordinate workforce planning, schedules, and resource allocation.
- Ensure adherence to operational processes and compliance standards.
- Drive continuous improvement initiatives to enhance quality and productivity.
- Optimize operational efficiency, cost management, and turnaround time (TAT).
🎓 Eligibility Criteria
- Relevant experience in the Travel or Aviation industry is mandatory.
- Hands-on expertise with GDS platforms such as Amadeus, Sabre, or Galileo.
- Proven experience managing team performance and operational KPIs.
- Strong leadership and people management capabilities.
- Excellent verbal and written English communication skills.
- Ability to manage stakeholders and customer escalations effectively.
- Immediate joiners only.
⭐ Key Skills
- Travel Operations Management
- GDS Platforms (Amadeus, Sabre, Galileo)
- Team Leadership
- Customer Service Operations
- Performance Management
- SLA & CSAT Management
- Stakeholder Management
- Process Improvement
💰 Benefits
- 5-day working week.
- Opportunity to work with a global customer experience organization.
- Career growth and leadership opportunities.
- Exposure to international travel and aviation operations.
- Dynamic and performance-driven work environment.
⭐ Why Join Transcom India?
- Work with a globally recognized customer experience organization.
- Lead high-performing travel operations teams.
- Gain exposure to large-scale travel and aviation processes.
- Enjoy strong career advancement opportunities.
- Be part of a collaborative and professional workplace culture.
🎤 How to Prepare for the Interview
- Review travel operations workflows and airline booking processes.
- Refresh your knowledge of Amadeus, Sabre, or Galileo systems.
- Prepare examples of managing SLAs, CSAT, and operational KPIs.
- Be ready to discuss team management and escalation handling.
- Prepare case studies related to process improvement initiatives.
- Research Transcom India's business and customer service operations.
- Highlight leadership achievements and operational success stories.
📩 How to Apply
Interested candidates can apply via email using the link below.