🚀 Supply Chain Operations Associate Hiring | Accenture
🏢 Company: Accenture
Supply Chain & Logistics Operations Hiring
📄 Job Description
Accenture is hiring Supply Chain Operations Associates for its Service Fulfillment team in Kolkata. This role focuses on logistics operations, customer service, supply chain execution, and supporting end-to-end service delivery processes for global clients.
As a Logistics Service Representative, you will interact with customers, resolve service-related issues, maintain operational databases, coordinate with third-party providers, and help ensure smooth execution of supply chain operations while delivering an exceptional customer experience.
🛠 Key Responsibilities
- Provide customer support on behalf of Accenture's clients
- Handle customer interactions through phone, email, and other communication channels
- Support logistics and service fulfillment operations
- Maintain and update operational databases accurately
- Coordinate with third-party logistics and service providers
- Resolve customer complaints and escalations professionally
- Monitor service level agreements (SLAs) and follow escalation procedures
- Identify operational issues and escalate them appropriately
- Work across multiple programs and support cross-functional teams
- Ensure compliance with quality standards and operational processes
🎓 Eligibility Criteria
- Undergraduate or Graduate candidates can apply
- 0–12 months of customer service or support experience preferred
- Fluency in English is mandatory
- Strong communication and interpersonal skills
- Attention to detail and accuracy
- Results-driven mindset with strong ownership
- Ability to work in a fast-paced environment
- Willingness to work in flexible shifts if required
⭐ Key Skills
- Supply Chain Operations
- Logistics Management
- Service Fulfillment
- Customer Service
- Data Management
- Problem Resolution
- Stakeholder Coordination
- Communication Skills
💰 Benefits
- Opportunity to work with a global professional services leader
- Exposure to international supply chain and logistics operations
- Structured learning and career development programs
- Collaborative and inclusive work environment
- Strong growth opportunities within Accenture Operations
⭐ Why Join Accenture?
- Work with global clients across industries
- Build expertise in logistics and supply chain operations
- Gain experience with advanced service delivery systems
- Develop customer relationship and operational management skills
- Access continuous learning and career advancement opportunities
🧠 Core Skills Required
- Customer Service Excellence: Ability to deliver professional and solution-oriented support.
- Supply Chain Understanding: Knowledge of logistics, fulfillment, and service operations.
- Communication Skills: Strong verbal and written communication abilities.
- Problem Solving: Quick resolution of customer and operational issues.
- Attention to Detail: Maintaining accurate records and operational data.
- Adaptability: Ability to handle multiple programs and changing priorities.
- Team Collaboration: Working effectively across departments and stakeholders.
- Ownership Mindset: Taking responsibility for customer satisfaction and process compliance.
🎤 How to Prepare for the Interview
- Review basic supply chain and logistics concepts.
- Prepare customer service and conflict-resolution examples.
- Practice communication and email-writing skills.
- Understand SLA management and escalation processes.
- Prepare examples demonstrating teamwork and ownership.
- Learn basic data entry and reporting concepts.
- Be ready for scenario-based customer handling questions.
📩 How to Apply
Interested candidates can apply directly through Accenture Careers.