🚀 Area Service Manager | EV Service Operations & After-Sales Hiring
🏢 Company: Euler Motors
EV & Automotive Service Hiring
📄 Job Description
Euler Motors is hiring experienced professionals for the position of Area Service Manager across multiple locations in India. The selected candidate will be responsible for managing service operations, strengthening after-sales support, leading service teams, monitoring key performance indicators, and ensuring high levels of customer satisfaction. This role offers an opportunity to contribute to India's growing electric vehicle ecosystem and drive service excellence within a fast-growing EV company.
🛠 Key Responsibilities
- Manage and oversee service operations and after-sales support within the assigned area.
- Lead, guide, and manage service teams to achieve operational and customer service objectives.
- Ensure high levels of customer satisfaction through timely and effective resolution of service-related concerns.
- Monitor key performance indicators and take corrective actions to improve service performance.
- Drive service excellence by implementing effective processes, standards, and operational practices.
- Coordinate with internal teams, service partners, and other stakeholders to ensure smooth after-sales operations.
- Track service quality, turnaround time, customer complaints, and other critical performance metrics.
- Support the development and implementation of initiatives to improve customer experience and service efficiency.
- Ensure adherence to company policies, service standards, and operational guidelines.
- Identify service gaps and implement improvement plans to enhance overall area performance.
🎓 Eligibility Criteria
- B.E./B.Tech in Mechanical, Electrical, Automobile, or a related engineering field.
- 6–10 years of relevant professional experience.
- Experience in service operations and after-sales support is required.
- Prior experience in the Automotive, Electric Vehicle, or Manufacturing industry will be preferred.
- Strong experience in team management and customer satisfaction initiatives.
- Ability to monitor KPIs and drive continuous improvement in service operations.
- Strong communication, coordination, leadership, and problem-solving abilities.
⭐ Key Skills
- Service Operations
- After-Sales Support
- Team Management
- Customer Satisfaction
- KPI Monitoring
- Service Excellence
- Automotive Operations
- Electric Vehicle Industry
- Customer Complaint Resolution
- Operational Performance Management
💰 Benefits
- Opportunity to contribute to India's rapidly growing electric vehicle ecosystem.
- Work with a fast-growing organization in the EV and automotive industry.
- Leadership exposure in service operations and after-sales management.
- Opportunity to manage teams and drive customer service excellence.
- Professional growth and long-term career development opportunities.
⭐ Why Join Euler Motors?
- Be part of India's growing electric vehicle revolution.
- Build your career in a rapidly evolving EV and automotive ecosystem.
- Lead service operations and contribute directly to customer satisfaction and business growth.
- Gain exposure to modern electric mobility and after-sales service operations.
- Work in a dynamic environment focused on innovation, performance, and service excellence.
🎤 How to Prepare for the Interview
- Revise key concepts related to automotive service operations and after-sales support.
- Prepare examples of managing service teams and improving customer satisfaction.
- Be ready to discuss KPIs such as turnaround time, service quality, customer complaints, and operational performance.
- Review current trends and developments in the electric vehicle industry.
- Prepare examples of resolving complex customer or service-related issues.
- Highlight your experience in leading teams, managing stakeholders, and driving process improvements.
- Be prepared for scenario-based questions related to service operations and customer escalation management.
📩 How to Apply
Interested candidates can apply via email using the link below.