🚀 Area Manager – SNO (Last Mile Operations) | Dehradun Hiring
🏢 Hiring Through: SkillKart
Last Mile Operations Hiring
📄 Job Description
We are hiring an experienced Area Manager – SNO (Last Mile Operations) for Dehradun. This role is ideal for professionals with strong expertise in last-mile logistics, delivery station operations, workforce management, and operational excellence. Candidates from the E-commerce, Quick Commerce, and Logistics sectors are encouraged to apply.
🛠 Key Responsibilities
- Manage end-to-end Last Mile and SNO (Delivery Station) operations.
- Lead delivery station teams to ensure smooth daily operations.
- Manage rider and delivery associate performance, productivity, and attendance.
- Drive SLA adherence and monitor key operational KPIs.
- Plan manpower requirements and optimize workforce utilization.
- Coordinate with internal stakeholders and external vendors for seamless operations.
- Implement cost optimization and productivity improvement initiatives.
- Monitor delivery quality, turnaround time (TAT), and customer satisfaction.
- Ensure compliance with SOPs, safety standards, and operational guidelines.
- Prepare operational MIS reports and business performance reviews.
- Identify process improvement opportunities to enhance efficiency.
- Resolve operational challenges while maintaining high service levels.
🎓 Eligibility Criteria
- Graduate preferred.
- 4–8 years of experience in Last Mile Operations.
- Experience in E-commerce, Quick Commerce, or Logistics is preferred.
- Strong expertise in Delivery Station (SNO) management.
- Hands-on experience in rider, delivery associate, and manpower management.
- Knowledge of SLA, KPI monitoring, and workforce planning.
- Excellent leadership, communication, and stakeholder management skills.
⭐ Key Skills
- Last Mile Operations
- SNO Operations
- Delivery Station Management
- Team Management
- Manpower Planning
- Rider Management
- Delivery Associate Management
- SLA Management
- KPI Management
- Workforce Planning
- Vendor Management
- Stakeholder Management
- Cost Optimization
- Productivity Improvement
- Logistics Operations
💰 Benefits
- Competitive salary and performance-based incentives.
- Leadership opportunity in a fast-growing logistics environment.
- Exposure to large-scale Last Mile and Delivery Station operations.
- Career growth in the E-commerce and Quick Commerce sector.
- Collaborative and performance-driven work culture.
⭐ Why Join?
- Lead high-volume Last Mile Operations in a rapidly growing sector.
- Manage large operational teams and delivery networks.
- Enhance expertise in logistics, workforce planning, and operational excellence.
- Gain exposure to modern delivery station and supply chain operations.
- Enjoy long-term career growth in logistics leadership.
🎤 How to Prepare for the Interview
- Prepare examples of managing Last Mile or Delivery Station operations.
- Review SLA management, operational KPIs, and workforce planning concepts.
- Be ready to discuss rider management, delivery productivity, and cost optimization.
- Prepare examples of process improvements and stakeholder coordination.
- Review vendor management and logistics best practices.
- Highlight leadership achievements in team handling and operational performance.
- Demonstrate analytical thinking and problem-solving abilities.
📩 How to Apply
Interested and eligible candidates can apply by sending their updated resume through the email button below.