🚨 Urgent Hiring | Team Leader – Operations | Tech Mahindra | Hyderabad
📄 Job Description
Tech Mahindra is urgently hiring an experienced Team Leader – Operations for its Hyderabad location.
The role is suitable for professionals with 3+ years of overall experience in Contact Center / BPO operations, including at least 2 years of experience as a Team Leader.
Candidates with a BFSI background will be preferred. The selected candidate will be responsible for leading operational teams, maintaining performance standards and ensuring effective day-to-day execution in a 24×7 work environment.
🛠 Key Responsibilities
- Lead and manage a team of contact center / BPO operations professionals.
- Drive day-to-day operational performance and ensure achievement of defined targets.
- Monitor team productivity, quality and service performance.
- Coach, mentor and motivate team members to improve individual and team performance.
- Track operational metrics and identify performance gaps.
- Implement corrective actions to improve productivity and service quality.
- Handle escalations and resolve operational issues effectively.
- Ensure adherence to process guidelines, policies and operational procedures.
- Conduct regular performance discussions and provide constructive feedback.
- Coordinate with internal stakeholders to ensure smooth process operations.
- Prepare and review operational reports and performance updates.
- Support training, knowledge enhancement and team development initiatives.
- Maintain strong communication across teams in a 24×7 operating environment.
- Ensure a positive and productive team environment while meeting business objectives.
🎓 Eligibility Criteria
- Graduate / Postgraduate degree is required.
- Minimum 3+ years of overall work experience in Contact Center / BPO operations.
- Minimum 2 years of experience as a Team Leader.
- BFSI industry experience will be preferred.
- Strong verbal and written communication skills.
- Strong people-management and leadership capabilities.
- Good operational and problem-solving skills.
- Ability to work effectively in a 24×7 work environment.
- Comfortable working from the office in Hyderabad.
- Ability to manage performance-driven and target-oriented teams.
⭐ Key Skills
- Team Leadership
- Contact Center Operations
- BPO Operations
- Team Management
- People Management
- Performance Management
- Productivity Management
- Quality Management
- Operational Metrics
- Target Management
- Coaching & Mentoring
- Escalation Management
- Process Management
- Stakeholder Management
- Problem Solving
- Operational Reporting
- Communication Skills
- BFSI Operations
💰 Benefits
- Opportunity to work with a leading technology and business process services organization.
- Gain experience managing contact center / BPO operations teams.
- Develop strong leadership and people-management capabilities.
- Gain exposure to operational performance and quality management.
- Opportunity to work in a structured 24×7 business environment.
- Five-day working schedule.
- Opportunity to strengthen your career in Operations and Contact Center Management.
⭐ Why Join Tech Mahindra?
- Opportunity to work with a globally recognized technology and business services organization.
- Gain experience in large-scale contact center and BPO operations.
- Develop leadership, coaching and performance management skills.
- Gain exposure to structured operational processes and service delivery.
- Work in a professional 24×7 business environment.
- Build a strong career in Operations and Team Management.
🎤 How to Prepare for the Interview
- Prepare examples demonstrating your experience as a Team Leader.
- Be ready to discuss the size and nature of teams you have managed.
- Revise common Contact Center / BPO operational metrics and KPIs.
- Prepare examples of improving team productivity and quality.
- Be ready to explain your approach to coaching and motivating underperforming employees.
- Prepare examples of handling customer or operational escalations.
- Be ready to discuss performance management and corrective action processes.
- Prepare examples of stakeholder coordination and operational reporting.
- Highlight any BFSI process or client-handling experience.
- Be prepared to discuss your ability to work effectively in a 24×7 environment.
📩 How to Apply
Interested candidates with 3+ years of Contact Center / BPO experience, including at least 2 years as a Team Leader, can apply for the Team Leader – Operations position at Tech Mahindra.
Candidates with BFSI experience, strong communication skills and proven team-management capabilities will be preferred.
📍 Location: Hyderabad, Telangana
🎯 Position: Team Leader – Operations
🕒 Experience: 3+ Years Overall | 2+ Years as Team Leader
🎓 Qualification: Graduate / Postgraduate
🏢 Work Mode: Work From Office
📅 Working Days: 5 Days
💰 Salary: Best in Industry
📧 Hiring Contact: vd00519547@techmahindra.com