🏢 Company: Not Specified
🔥 Hiring – AGM - CRM
📝 Job Description
We are looking for an experienced AGM – CRM to join the team in Bangalore.
The role will lead and manage the CRM function for residential real estate projects, with responsibility for customer engagement, experience, retention, booking, documentation, handover and post-sales processes.
The ideal candidate should have relevant experience in Real Estate CRM, preferably residential projects, along with strong leadership and stakeholder management skills.
📋 Key Responsibilities
- Lead and manage the CRM function for residential projects.
- Drive customer engagement, experience and retention.
- Oversee booking, documentation, handover and post-sales processes.
- Manage customer escalations and ensure timely resolution.
- Develop CRM processes, SOPs and service standards.
- Lead and mentor the CRM team.
- Coordinate effectively with Sales, Projects, Finance, Legal and other stakeholders.
- Track CRM performance metrics and improve customer satisfaction.
✅ Eligibility Criteria
- Experience: 18–22 years for the position.
- Relevant Experience: 15–22 years of relevant experience in Real Estate CRM, preferably residential projects.
- Strong experience in customer lifecycle and post-sales management.
- Strong understanding of CRM processes and real estate customer journeys.
- Excellent leadership and stakeholder management skills.
- Excellent communication skills.
- Bangalore experience/market exposure will be an advantage.
🛠️ Key Skills
- Real Estate CRM
- Residential Real Estate
- Customer Relationship Management
- Customer Lifecycle Management
- Post-Sales Management
- Customer Engagement
- Customer Experience
- Customer Retention
- Booking Management
- Documentation
- Handover Management
- Customer Escalation Management
- CRM Processes & SOPs
- Team Leadership
- Stakeholder Management
- CRM Performance Metrics
🎁 Benefits
- Opportunity to lead the CRM function for residential real estate projects.
- Leadership responsibility across the customer lifecycle and post-sales journey.
- Exposure to Sales, Projects, Finance, Legal and other stakeholder functions.
- Opportunity to lead and mentor the CRM team.
⭐ Why Join?
- Lead the CRM function within residential real estate projects.
- Drive customer engagement, experience and retention.
- Lead a CRM team and develop service standards.
- Work cross-functionally with Sales, Projects, Finance and Legal teams.
- Influence customer satisfaction through CRM performance improvement.
🎯 Core Skills Required
- Real Estate CRM: Strong experience in CRM within the real estate sector, preferably residential projects.
- Customer Lifecycle: Strong understanding of the complete customer lifecycle and post-sales management.
- Customer Experience: Ability to drive customer engagement, experience and retention.
- Post-Sales: Experience managing booking, documentation, handover and post-sales processes.
- Escalation Management: Ability to manage customer escalations and ensure timely resolution.
- CRM Processes: Ability to develop CRM processes, SOPs and service standards.
- Leadership: Ability to lead and mentor the CRM team.
- Stakeholder Management: Ability to coordinate effectively with Sales, Projects, Finance, Legal and other teams.
- Performance Management: Ability to track CRM metrics and improve customer satisfaction.
- Communication: Excellent communication and interpersonal skills.
🎤 Interview Preparation
Candidates should be prepared to discuss their experience in Real Estate CRM, residential projects, customer lifecycle management and post-sales operations.
- Be ready to explain your experience in Real Estate CRM.
- Discuss your experience specifically with residential projects.
- Prepare examples of managing customer engagement, experience and retention.
- Be ready to discuss booking, documentation, handover and post-sales processes.
- Prepare examples of handling customer escalations and resolutions.
- Discuss your experience developing CRM processes, SOPs and service standards.
- Highlight your leadership and CRM team management experience.
- Be ready to explain cross-functional coordination with Sales, Projects, Finance and Legal.
- Discuss the CRM metrics you have tracked and how they supported customer satisfaction.
- Highlight any Bangalore real estate experience or market exposure.
📩 How to Apply
Interested candidates can share their updated CV at the email address below.
📧 Email: Pradeep.mp@mantri.in
🔗 Related Jobs
🔎 Similar Jobs
- CRM Manager Jobs
- Customer Relationship Jobs
- Real Estate CRM Jobs
- Customer Success Jobs
- Real Estate Management Jobs