🧑💼 Manager – Learning & Development | Tata Croma Hiring
📄 Job Description
Tata Croma is looking for an experienced Manager – Learning & Development specializing in Learning Design & Content Creation to design learning experiences that drive business impact across retail operations.
The ideal candidate should have 10+ years of experience in Instructional Design, Learning Design, Content Development and L&D, with strong exposure to frontline capability building and business-focused learning solutions.
🛠 Responsibilities
- Design end-to-end learning solutions using ADDIE, SAM, Design Thinking and Adult Learning principles.
- Build learning journeys for frontline associates, store managers, area managers and support teams.
- Develop learning content focused on Customer Experience and Service Excellence.
- Create learning programs covering Communication, Interpersonal Skills, People Management, Coaching and Feedback.
- Design content for Leadership Development, Accountability, Performance and Collaboration.
- Create facilitator guides, participant workbooks, case studies, simulations, assessments, job aids, toolkits and microlearning assets.
- Conduct TNI/TNA and define learning objectives using Bloom's Taxonomy.
- Measure learning impact using the Kirkpatrick model.
- Drive learner engagement using the ARCS model.
- Partner with business leaders, SMEs, Retail Operations and HR teams.
- Design and deploy blended learning programs across ILT, VILT, eLearning and Microlearning formats.
- Leverage LMS/LXP platforms to support learning delivery and learner engagement.
🎓 Eligibility
- 10+ years of relevant experience in Instructional Design, Learning Design, Content Development and L&D.
- Postgraduate degree in HR, L&D, Psychology, Education or a related field preferred.
- Strong understanding of retail operations and frontline capability building.
- Strong stakeholder management and business partnering skills.
- Experience in designing performance-focused learning solutions.
- Certification in Instructional Design or Learning Technologies is preferred.
⭐ Required Skills
- Instructional Design and Learning Design.
- Learning Content Development.
- ADDIE and SAM methodologies.
- Design Thinking and Adult Learning principles.
- Bloom's Taxonomy.
- Kirkpatrick evaluation model.
- ARCS model for learner engagement.
- Blended Learning – ILT, VILT, eLearning and Microlearning.
- LMS/LXP platforms.
- Stakeholder Management and Business Partnering.
- Retail frontline capability building.
💰 Benefits
- Opportunity to work on large-scale retail learning initiatives.
- Exposure to frontline and leadership capability development.
- Opportunity to design impactful learning experiences across multiple formats.
- Collaboration with business leaders, SMEs, Retail Operations and HR.
- Opportunity to contribute directly to business-focused learning outcomes.
⭐ Why Join Tata Croma?
- Work on learning initiatives within a leading retail organization.
- Design learning experiences for frontline and leadership teams.
- Drive capability building across retail operations.
- Work with senior stakeholders, SMEs, HR and business teams.
- Create measurable, performance-focused learning solutions.
🧠 Core Skills
Learning & Development, Instructional Design, Learning Design, Content Development, Adult Learning, ADDIE, SAM, Design Thinking, Bloom's Taxonomy, Kirkpatrick Model, ARCS Model, TNI/TNA, Blended Learning, ILT, VILT, eLearning, Microlearning, LMS, LXP, Retail Training, Frontline Capability Building, Leadership Development, Stakeholder Management.
🎤 Interview Preparation
- Revise Instructional Design methodologies including ADDIE and SAM.
- Be prepared to explain how you design end-to-end learning journeys.
- Understand TNI/TNA, Bloom's Taxonomy and learning objective development.
- Prepare examples of learning content and programs you have designed.
- Be ready to discuss Kirkpatrick-based learning evaluation.
- Understand Adult Learning principles and learner engagement through the ARCS model.
- Prepare examples demonstrating stakeholder management and business partnering.
- Be prepared to discuss blended learning across ILT, VILT, eLearning and Microlearning.
- Highlight experience in retail operations and frontline capability building.
📩 How to Apply
Interested candidates who meet the eligibility criteria can apply by sending their updated resume to the email address below. Mention "Manager – Learning & Development | Learning Design & Content Creation" in the subject line.