🏢 Company:
Jio
Hiring
📌 Job Description
Jio is hiring an experienced Area Service Incharge for Nagpur, Maharashtra. The role requires 7–12 years of experience in after-sales service, device repair or service operations.
The selected professional will drive service excellence across an assigned territory and lead teams to deliver a seamless customer experience.
💼 Key Responsibilities
- Manage end-to-end after-sales service operations across the assigned area.
- Ensure smooth functioning and upkeep of Service and Care Centers.
- Lead, coach and motivate service engineers and support teams.
- Drive customer satisfaction, service quality and timely resolution of complaints.
- Monitor service performance, productivity and operational deliverables.
- Ensure adequate manpower deployment to meet customer service requirements.
- Coordinate with Store Managers, Sales Teams and Service Centers for seamless operations.
- Handle and resolve customer escalations effectively.
- Identify skill gaps and drive training, coaching and capability building.
- Monitor service expenses and ensure adherence to defined cost guidelines.
- Analyze operational gaps and implement corrective actions to improve performance.
🎓 Eligibility Criteria
- 7–12 years of experience in After-Sales Service, Device Repair or Service Operations.
- Diploma / B.E. / B.Tech preferred.
- Maximum age: 38 years.
- Experience in managing service operations and teams across a territory.
- Strong customer service and escalation management capabilities.
🛠️ Key Skills
- Area and Team Management
- Service Operations
- Customer Escalation Management
- Device Repair Knowledge
- Problem Solving
- Customer Focus
- Product and Market Knowledge
- Training and People Development
- Territory Management
🎁 Role Highlights
- Territory-level after-sales service operations responsibility.
- Leadership responsibility for service engineers and support teams.
- Focus on customer satisfaction, service quality and operational performance.
- Opportunity to drive training, capability building and corrective actions.
🌟 Why Join
- Lead service operations across an assigned territory.
- Work closely with Service and Care Centers, Store Managers and Sales Teams.
- Drive customer experience, service quality and operational improvements.
- Develop service teams through coaching, training and capability building.
🎯 Core Skills Required
Area Management
Team Management
Service Operations
After-Sales Service
Device Repair
Customer Escalation
Problem Solving
Customer Focus
Product Knowledge
Market Knowledge
People Development
Territory Management
🎤 Interview Preparation
- Be prepared to discuss your experience in after-sales service and service operations.
- Highlight experience managing Service and Care Centers or similar service operations.
- Prepare examples of leading and motivating service engineers and support teams.
- Be ready to explain how you handle customer escalations and complaint resolution.
- Prepare examples of identifying operational gaps and implementing corrective actions.
- Discuss your experience with manpower deployment, service productivity and cost management.
- Highlight your experience in training, coaching and capability building.
🚀 How to Apply
If you fit the requirements, please share your profile at: Aman155.kumar@ril.com
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