Client Relationship Manager
🏢 Company: Leading Home Automation and Smart Building Solutions Company (Client of Recruitment Agency)
🚨 Hiring Alert: Client Relationship Manager
📌 Job Description
A leading company specialising in Home Automation, Smart Building Solutions, ELV, Security Systems and Audio-Visual Solutions is seeking a proactive and client-focused Client Relationship Manager for its Ahmedabad location.
The role involves building long-term client relationships, coordinating with sales and technical teams, managing enquiries and proposals, resolving client concerns, and identifying opportunities for repeat business and upselling.
🔑 Key Responsibilities
- Build and maintain strong, long-term client relationships.
- Understand client requirements and coordinate with sales, technical and project teams.
- Manage client communication, enquiries, proposals and follow-ups.
- Handle client concerns and ensure timely resolution.
- Identify opportunities for repeat business, upselling and referrals.
- Ensure client satisfaction throughout project execution and after-sales support.
🎓 Eligibility Criteria
- Graduate in any discipline; a technical background is preferred.
- 4–8 years of relevant professional experience.
- Experience in client relationship management, account management or customer success.
- Industry experience in Home Automation, ELV, Security, Electrical or Audio-Visual solutions will be an advantage.
- Strong client coordination and problem-solving capabilities.
🛠️ Required Skills
- Excellent communication and relationship-building skills.
- Client Relationship and Account Management.
- Client Coordination and Stakeholder Management.
- Negotiation and Problem-Solving.
- Enquiry, Proposal and Follow-up Management.
- CRM Tools and MS Office/Excel.
- Customer Satisfaction and After-Sales Support.
- Upselling, Repeat Business and Referral Development.
⭐ Role Highlights
- Position: Client Relationship Manager
- Location: Ahmedabad, Gujarat
- Experience: 4–8 Years
- Industry: Home Automation and Smart Building Solutions
- Working Days: Monday to Saturday
- Working Hours: 9:30 AM–6:30 PM or 10:00 AM–7:00 PM
🎯 Role Focus
The position focuses on client retention, effective coordination across teams, timely issue resolution, project communication and identifying opportunities to grow existing client accounts.
📝 Interview Preparation
- Prepare examples of building and maintaining long-term client relationships.
- Explain how you manage client enquiries, proposals and follow-ups.
- Be ready to discuss handling escalations and resolving client concerns.
- Prepare examples of upselling, repeat business and referral generation.
- Review CRM tools, MS Excel and client account management practices.
- Understand the basics of Home Automation, ELV, Security Systems and Audio-Visual Solutions if relevant to your experience.
📩 How to Apply
Interested candidates can share their updated resume along with their current CTC, expected CTC and notice period via email.
📧 Apply Email: sakshi@synergyresource.co.in
Suggested Email Subject: Application for Client Relationship Manager – Ahmedabad