🏢 Company: Not Specified
🚨 HIRING NOW
📝 Job Description
We are looking for an experienced Cluster Manager – Last Mile Operations to manage end-to-end last-mile operations across multiple dark stores within a cluster.
📌 Key Responsibilities
- Manage last-mile delivery operations across multiple dark stores.
- Drive rider availability, productivity, attendance, and retention.
- Plan and execute rider sourcing and onboarding as per business requirements.
- Monitor delivery SLA, order fulfillment, productivity, and operational KPIs.
- Manage fleet partners, rider vendors, and sourcing agencies.
- Identify operational gaps and implement corrective actions.
- Ensure optimum rider deployment during peak hours and high-demand periods.
- Track daily performance and prepare operational reports.
- Coordinate with Store Operations, HR, Finance, and central Last Mile teams.
- Handle rider escalations, absenteeism, attrition, and performance issues.
- Ensure compliance with company processes and last-mile SOPs.
✅ Eligibility Criteria
- 2–5 years of experience in Last Mile / Fleet / Delivery Operations.
- Experience managing multiple locations/stores is mandatory.
- Strong experience in rider sourcing and fleet management.
- Local profiles from Hyderabad are preferred/required.
🛠️ Key Skills
- Last Mile Operations
- Fleet Management
- Rider Sourcing & Onboarding
- Rider Productivity & Retention
- Dark Store Operations
- Delivery SLA & KPI Management
- Vendor & Fleet Partner Management
- Operational Reporting
- People & Team Management
- Issue Resolution & Corrective Actions
⭐ Role Highlights
- Manage last-mile operations across multiple dark stores.
- Lead rider sourcing, deployment, productivity, attendance, and retention.
- Work closely with Store Operations, HR, Finance, and central Last Mile teams.
- Manage fleet partners, vendors, and sourcing agencies.
- Drive operational performance through SLA, KPI, and productivity tracking.
🚀 Role Focus
- End-to-end Last Mile Operations
- Multi-store / Cluster Operations
- Rider Sourcing and Fleet Management
- Peak-hour Rider Deployment
- Delivery SLA and Operational KPI Management
- Rider Escalation, Absenteeism and Attrition Management
🎯 Core Skills Required
- Last Mile Operations: Experience managing delivery operations across multiple dark stores.
- Fleet Management: Strong experience managing riders, fleet partners, vendors, and sourcing agencies.
- Rider Management: Ability to manage rider sourcing, onboarding, attendance, productivity, retention, and performance.
- Operational KPIs: Strong understanding of delivery SLA, order fulfillment, productivity, and operational performance.
- Multi-location Management: Experience managing multiple stores or locations is mandatory.
- Reporting: Ability to track daily performance and prepare operational reports.
- Coordination: Ability to coordinate with Store Operations, HR, Finance, and central Last Mile teams.
- Problem Solving: Ability to identify operational gaps and implement corrective actions.
- Peak Operations: Ability to ensure optimum rider deployment during peak hours and high-demand periods.
- SOP Compliance: Ensure compliance with company processes and last-mile SOPs.
🎤 Interview Preparation
- Be prepared to explain your experience in Last Mile, Fleet, or Delivery Operations.
- Be ready to discuss how you manage operations across multiple dark stores.
- Prepare examples of rider sourcing, onboarding, deployment, and retention.
- Understand delivery SLA, order fulfillment, productivity, and operational KPIs.
- Be prepared to explain how you handle rider absenteeism, attrition, escalations, and performance issues.
- Be ready to discuss vendor, fleet partner, and sourcing agency management.
- Prepare examples of identifying operational gaps and implementing corrective actions.
📩 How to Apply
Interested candidates can share their updated CV using the email address below.
📧 Email: kartik.rovani@inamo.in
📌 Location: Hyderabad – Local Profile Only