📢 HIRING | CUSTOMER CARE EXECUTIVE / SR. CUSTOMER CARE EXECUTIVE
📝 Job Description
Neotia Bhagirathi Woman and Child Care Centre, Guwahati, is looking for Customer Care Executives / Sr. Customer Care Executives to join its team.
The role involves patient service coordination, TPA/insurance processes, IPD admission and discharge coordination, documentation, billing coordination and communication with patients, attendants and hospital departments.
Shift duties: Candidates should be willing to work in shift duties.
📋 Key Responsibilities
- Coordinate TPA/insurance processes, including cashless authorization, approvals, queries and claim documentation.
- Coordinate between patients, TPAs, billing, medical, nursing and other hospital departments.
- Handle IPD admission and discharge-related coordination and documentation.
- Follow up on pending approvals, investigations, reports, billing clearances and discharge formalities.
- Resolve patient/attendant queries by coordinating with the concerned departments.
- Maintain accurate TPA and IPD records, reports and documentation.
- Ensure timely communication and smooth workflow throughout the patient journey.
- Support efficient patient service delivery while ensuring compliance with hospital processes and documentation standards.
🎓 Eligibility Criteria
- Graduate.
- 3–5 years of experience in the healthcare industry.
- Experience in customer care or related hospital coordination activities.
- Strong understanding of TPA/insurance coordination is relevant to the role.
- Ability to coordinate with patients, attendants and multiple hospital departments.
- Willingness to work in shift duties.
🛠️ Key Skills
- Customer Care
- Patient Coordination
- Healthcare Operations
- Hospital Operations
- TPA Coordination
- Insurance Coordination
- Cashless Authorization
- IPD Coordination
- Admission & Discharge Coordination
- Billing Coordination
- Patient Query Resolution
- Documentation
- Communication
🎁 Benefits
- Opportunity to work in a healthcare and hospital environment.
- Exposure to TPA and insurance processes.
- Experience across IPD admission and discharge coordination.
- Exposure to patient service delivery and cross-functional hospital coordination.
⭐ Why Join?
- Work in a healthcare customer care environment.
- Gain experience in TPA/insurance and IPD coordination.
- Work closely with patients, TPAs and multiple hospital departments.
- Develop experience in patient service delivery and hospital processes.
🎯 Core Skills Required
- TPA & Insurance: Experience coordinating cashless authorization, approvals, queries and claim documentation.
- IPD Coordination: Ability to handle admission and discharge-related coordination and documentation.
- Patient Coordination: Ability to coordinate effectively with patients and attendants.
- Hospital Coordination: Ability to coordinate with billing, medical, nursing and other hospital departments.
- Documentation: Ability to maintain accurate TPA and IPD records, reports and documentation.
- Query Resolution: Ability to resolve patient and attendant queries through appropriate departmental coordination.
- Communication: Ability to ensure timely communication throughout the patient journey.
- Compliance: Ability to follow hospital processes and documentation standards.
🎤 Interview Preparation
- Prepare examples of your healthcare industry experience.
- Be ready to discuss TPA and insurance coordination processes.
- Revise cashless authorization, approvals and claim documentation processes.
- Prepare examples of IPD admission and discharge coordination.
- Be ready to discuss coordination with billing, medical, nursing and other hospital departments.
- Prepare examples of resolving patient and attendant queries.
- Be ready to explain how you maintain accurate records and documentation.
- Be prepared to discuss your willingness to work in shift duties.
📩 How to Apply
Interested candidates may share their updated resume at the email address below.
📧 Email: hrd.nbwccc.gau@neotiahealthcare.com
#CustomerCareExecutives | #SrCustomerCareExecutives | #Guwahati