💼 Manager - Customer Service for Franchise Business | Delhivery Hiring
🏢 Company: Delhivery
🔥 Delhivery Hiring
📋 Job Description
Delhivery is hiring a Manager – Customer Service for Franchise Business in Goa. The opportunity is suited for experienced customer support leaders looking to take on a management role within a franchise business environment.
The role requires 6+ years of experience and is based out of the office, with a six-day working week.
🔑 Key Responsibilities
- Lead customer service operations for the franchise business.
- Drive effective customer support and service delivery.
- Manage and guide customer service teams.
- Support resolution of customer-related issues and escalations.
- Maintain service quality and customer experience standards.
- Coordinate with relevant stakeholders to support franchise business requirements.
🎓 Eligibility
- 6+ years of professional experience.
- Experience in customer service or customer support leadership is relevant to the role.
- Strong customer service leadership capabilities.
- Willingness to work from office.
- Willingness to work 6 days a week.
🛠️ Key Skills
- Customer Service Management
- Customer Support
- Team Leadership
- Franchise Business Support
- Customer Experience
- Escalation Management
- Operations Management
- Stakeholder Management
🎁 Benefits
- Opportunity to work with Delhivery.
- Leadership role in customer service operations.
- Exposure to franchise business operations.
- Opportunity to work in the logistics and delivery industry.
🚀 Why Join Delhivery?
- Work with a major logistics and delivery organization.
- Lead customer service operations within a franchise business environment.
- Gain experience in customer support leadership and operations.
- Work closely with teams and stakeholders to improve customer service.
📊 Core Skills
Customer Service | Customer Support | Team Leadership | Franchise Operations | Customer Experience | Escalation Management | Operations Management | Stakeholder Management
🎯 Interview Preparation
- Prepare examples of leading customer service or customer support teams.
- Be ready to discuss handling customer escalations.
- Prepare examples of improving customer experience and service quality.
- Be ready to discuss team management and stakeholder coordination.
- Understand the operational challenges of franchise-based customer service.
🚀 How to Apply
Interested candidates can apply directly through the provided Delhivery recruitment form.
🚀 Apply Now