Shadowfax Hiring: Operations & Control Tower Leadership Roles
About the Company
Company: Shadowfax
Shadowfax is expanding its operations and control tower leadership teams, seeking experienced professionals focused on operational excellence, data-driven decision-making, process improvement, and team leadership.
Shadowfax is hiring experienced professionals for multiple leadership opportunities across operations and control tower management. Candidates with relevant experience in logistics, e-commerce, operations, and last-mile delivery are encouraged to apply.
Job Description
Shadowfax is looking for experienced leaders to strengthen its operations and control tower functions. Successful candidates should be passionate about improving operational performance, using data to make decisions, enhancing processes, and leading teams in fast-paced logistics and delivery environments.
Open Positions
- Central Program Manager – OPS
- Central Program Manager – Control Tower
- City Operations – Senior Manager
- City Operations – Manager
Key Responsibilities
- Drive operational excellence and support business growth.
- Monitor operational performance and use data-driven insights to support decisions.
- Identify process gaps and implement improvement initiatives.
- Support effective control tower management and operational coordination, where applicable to the role.
- Lead teams, strengthen execution, and maintain process discipline.
- Contribute to service quality and last-mile delivery performance.
Eligibility Criteria
- Proven leadership experience in operations, logistics, e-commerce, control tower management, or last-mile delivery.
- Ability to drive operational performance and process improvement.
- Experience in data-driven decision-making and team leadership.
- Willingness to work in Bangalore or Chennai.
Specific educational qualifications, years of experience, and position-wise requirements have not been specified in the announcement.
Key Skills
- Operations and logistics management
- Control tower management
- Data analysis and performance monitoring
- Process improvement
- Team leadership and stakeholder coordination
- Last-mile delivery operations
- Operational problem-solving
Role Highlights
- Multiple leadership opportunities across operations and control tower functions.
- Locations: Bangalore and Chennai.
- Opportunity to contribute to operational excellence and business growth at Shadowfax.
- Relevant for experienced professionals from logistics, e-commerce, and last-mile delivery.
Interview Preparation Tips
- Prepare examples of operational challenges you have resolved and the results achieved.
- Be ready to discuss KPIs, service levels, productivity, and process improvement initiatives.
- Prepare examples of leading teams and coordinating across multiple stakeholders.
- For control tower roles, revise exception management, operational monitoring, escalation handling, and data-based decision-making.
- Review your experience in logistics, e-commerce, or last-mile delivery operations.
How to Apply
Interested and eligible candidates can submit their application through the official application form below.
Tip: Highlight your leadership experience, operational achievements, process improvements, and relevant logistics or delivery expertise in your application.
Job Details
| Company | Shadowfax |
| Open Positions | Central Program Manager – OPS; Central Program Manager – Control Tower; City Operations – Senior Manager; City Operations – Manager |
| Locations | Bangalore and Chennai |
| Experience | Proven leadership experience in relevant fields |
| Salary | Not Specified |
| Qualification | Not Specified |
| Industry | Logistics, E-commerce, Operations |
| Application Mode | Online |