Job Description
Department: Last Mile Operations
Industry: Quick Commerce and Logistics
Salary: Up to ₹30,000 Per Month
Employment Type: Not Specified
Zepto is hiring Store Captains for its Last Mile Operations team across Kolkata. The Store Captain will typically manage end-to-end last-mile operations for 2–3 stores, focusing on rider performance, attendance, operational reliability, and delivery process discipline.
The role involves maintaining Direct Handover (DH%) of at least 85% and 1–10th Order Reliability of at least 90%, while ensuring rider readiness, onboarding, and smooth daily operations.
Key Responsibilities
- Manage end-to-end Last Mile Operations across 2–3 stores.
- Achieve and maintain Direct Handover (DH%) of at least 85%.
- Maintain 1–10th Order Reliability of at least 90%.
- Monitor rider performance, attendance, and operational readiness.
- Manage local rider sourcing and support rider onboarding.
- Conduct weekly rider asset checks and inventories.
- Organize daily team huddles and drive process discipline.
- Handle rider grievances and ensure timely resolution.
Eligibility Criteria
- Graduate in any discipline.
- 1–3 years of experience in delivery, logistics, or fleet management.
- Experience in Last Mile Operations is preferred.
- Strong leadership and communication skills.
- Proficiency in MS Excel or Google Sheets.
- Proficiency in the local language and basic English communication.
- Ability to manage on-ground teams and daily operational activities.
Key Skills Required
- Last Mile Operations
- Delivery Operations Management
- Fleet Management
- Rider Performance Management
- Rider Attendance and Onboarding
- Team Leadership
- Grievance Handling
- MS Excel and Google Sheets
- Operational Monitoring
- Inventory and Asset Management
- Communication and Coordination
Why Join Zepto?
- Opportunity to work with a leading quick-commerce company.
- Exposure to multi-store Last Mile Operations.
- Opportunity to lead on-ground teams and delivery operations.
- Hands-on experience in fleet and rider performance management.
- Opportunity to grow in the quick-commerce and logistics industry.
Interview Preparation Tips
- Understand Last Mile Operations and quick-commerce delivery processes.
- Prepare examples of managing delivery riders and on-ground teams.
- Understand Direct Handover (DH%) and order reliability metrics.
- Revise Excel and Google Sheets, including basic formulas and reporting.
- Prepare examples of handling rider attendance issues and grievances.
- Understand rider sourcing, onboarding, and asset management processes.
- Highlight your leadership, communication, and problem-solving abilities.
How to Apply
Interested and eligible graduates with 1–3 years of experience in delivery, logistics, or fleet management can submit their applications through the online form below. Candidates with strong leadership skills and Excel knowledge are encouraged to apply.
Apply for Store Captain - Zepto