🚀 CTL – Quick Commerce Last Mile | Amazon GSF Prime Now
🏢 Company: Amazon
Quick Commerce & Last Mile Hiring
📄 Job Description
Amazon is hiring Channel Team Leads (CTL) for its Quick Commerce Last Mile operations under GSF Prime Now. This role involves managing IHS operations, delivery center execution, channel partner growth, operational performance, and last-mile delivery excellence across assigned territories.
🛠 Key Responsibilities
- Drive account identification, acquisition, and onboarding of IHS stores
- Manage and grow channel partner and store business performance
- Conduct regular field visits to assigned stores and partners
- Deliver training and coaching on Amazon processes and SOPs
- Support operational execution for new product launches
- Prepare and publish store performance and network health reports
- Build and manage associate teams through coaching and mentoring
- Handle operational escalations and stakeholder management activities
- Drive operational KPIs such as volume, FTR, and customer metrics
- Support station operations and customer delivery execution
🎓 Eligibility Criteria
- Bachelor’s Degree or MBA required
- Sales, Telecom, or Operations background preferred
- Advanced Excel and strong communication skills required
- Operations and people-handling experience preferred
- Ability to work under pressure and in ambiguous environments
- Strong customer service orientation required
- Good analytical and stakeholder management skills preferred
- Leadership and team management capabilities required
⭐ Key Skills
- Last Mile Operations
- Channel Management
- Team Leadership
- Advanced Excel
- Stakeholder Management
💰 Benefits
- Opportunity to work with one of the world’s leading e-commerce companies
- Exposure to quick commerce and large-scale logistics operations
- Fast-paced and high-growth operational environment
- Leadership and people management exposure
- Strong career growth opportunities in Amazon operations
⭐ Why Join Amazon?
- Be part of Amazon’s rapidly growing quick commerce ecosystem
- Gain expertise in last-mile and delivery center operations
- Lead high-impact operational and channel management initiatives
- Enhance leadership, analytical, and operational execution skills
- Strong opportunities for long-term growth in Amazon operations leadership
🧠 Core Skills Required
- Operations Management: Ability to manage delivery center and last-mile operational workflows efficiently.
- Leadership Skills: Strong team handling and associate management capabilities.
- Customer Focus: Strong commitment towards customer experience and service excellence.
- Analytical Thinking: Ability to analyze operational data and drive improvement actions.
- Stakeholder Management: Capability to coordinate with internal and external partners effectively.
- Problem Solving: Ability to handle operational escalations and pressure situations efficiently.
- Communication Skills: Strong verbal and written communication abilities.
- Ownership Mindset: High accountability and execution focus in operational activities.
🎤 How to Prepare for the Interview
- Revise concepts related to last-mile delivery and logistics operations.
- Prepare examples of team handling, operations management, or customer service situations.
- Practice Advanced Excel functions such as VLOOKUP, Pivot Tables, and reporting analysis.
- Be ready to explain operational problem-solving and escalation handling approaches.
- Prepare for leadership and scenario-based interview questions.
- Revise metrics such as FTR, delivery SLA, productivity, and operational KPIs.
- Highlight customer obsession, ownership mindset, and leadership skills confidently.
📩 How to Apply
Interested candidates can apply through the official Amazon careers link below.