🚀 International Technical Support – Voice Process | Tech Mahindra
🏢 Company: Tech Mahindra
International Voice Process Hiring
📄 Job Description
Tech Mahindra is hiring for International Technical Support – Voice Process for its US Process operations in Noida. This role is ideal for candidates with excellent communication skills, technical support understanding, and interest in working in an international customer support environment.
🛠 Roles & Responsibilities
- Handle international customer support calls for technical process operations
- Provide technical troubleshooting and issue resolution support
- Deliver excellent customer service and communication experience
- Understand customer concerns and provide accurate solutions
- Maintain process compliance and quality standards
- Coordinate with internal teams for issue escalation and resolution
- Maintain customer interaction records and process documentation
- Ensure customer satisfaction and timely issue closure
🎓 Eligibility Criteria
- Any Graduate can apply
- Freshers and experienced candidates eligible
- Excellent communication skills mandatory
- No career gaps and strong CV stability required
- Good understanding of Telecom Industry preferred
- Comfortable with rotational shifts and rotational week offs
- Ability to work in International Voice Process environment required
- Immediate joiners preferred
⭐ Work Details
- Complete Work From Office (5 Days a Week)
- International Voice Process – US Process
- Both Side Cab Facility Available
- Rotational Shift Schedule
- 20 Open Positions Available
💰 Benefits
- Attractive salary package with loyalty bonus
- International process exposure and career growth opportunities
- Cab facility for employee convenience
- Opportunity to work with a reputed multinational company
- Professional growth in customer support and telecom domain
⭐ Why Join Tech Mahindra?
- Work in a stable and reputed multinational organization
- Gain international process and customer handling exposure
- Enhance communication and technical support skills
- Excellent career growth opportunities in the ITES industry
- Opportunity to build a strong corporate career foundation
🧠 Core Skills Required
- Communication Skills: Excellent verbal communication and customer interaction abilities.
- Technical Support: Basic understanding of technical troubleshooting and telecom processes.
- Customer Service: Strong customer handling and issue resolution mindset.
- Problem Solving: Ability to identify issues and provide timely solutions efficiently.
- Voice Process Handling: Capability to work in international voice support environments.
- Adaptability: Ability to work in rotational shifts and fast-paced operations.
- Professionalism: Strong process discipline and communication etiquette.
- Team Coordination: Ability to collaborate with support and escalation teams effectively.
🎤 How to Prepare for the Interview
- Practice spoken English and communication fluency regularly.
- Prepare for HR and customer service interview questions.
- Revise basics of telecom and technical support concepts.
- Practice confidence, pronunciation, and voice clarity for voice process rounds.
- Prepare for mock customer handling and troubleshooting scenarios.
- Be ready to explain your flexibility for rotational shifts and work-from-office setup.
- Highlight communication strength, customer focus, and willingness to learn professionally.
📩 How to Apply
Interested candidates can apply directly via WhatsApp using the button below.