🚀 Customer Care Executive (Tele Calling) | Khadim India Limited
🏢 Company: Khadim India Limited
Hiring
📄 Job Description
Khadim India Limited is hiring Customer Care Executives for its Kolkata Corporate Office. The role involves inbound telecalling, customer grievance handling, customer support coordination, and ensuring excellent customer service experience.
🛠 Key Responsibilities
- Handle inbound customer calls and provide support assistance
- Manage customer complaints and grievance resolution processes
- Maintain professional communication with customers
- Provide product and service-related information to customers
- Coordinate with internal teams for issue resolution
- Maintain customer interaction records and call logs
- Ensure high customer satisfaction and service quality standards
- Support customer retention and relationship management activities
🎓 Eligibility Criteria
- 1–2 years of experience in inbound telecalling or customer support preferred
- Experience in grievance handling and customer issue resolution required
- Strong verbal communication skills required
- Basic computer and customer support coordination skills preferred
- Ability to handle customer concerns professionally and patiently
- Experience in retail or customer service industry will be an advantage
⭐ Key Skills
- Inbound Telecalling
- Customer Support
- Grievance Handling
- Communication Skills
- Customer Relationship Management
💰 Benefits
- Opportunity to work with a leading organized footwear brand
- Exposure to corporate customer support operations
- Career growth opportunities in customer service domain
- Attractive perks and professional work environment
⭐ Why Apply?
- Build expertise in customer support and grievance handling
- Gain experience in corporate customer care operations
- Enhance communication and relationship management skills
- Strong long-term career opportunities in customer service industry
🧠 Core Skills Required
- Inbound Telecalling: Ability to handle customer calls professionally and efficiently.
- Customer Support: Skills to assist customers with queries, complaints, and service-related issues.
- Grievance Handling: Capability to resolve customer concerns calmly and effectively.
- Communication Skills: Strong verbal communication and listening abilities.
- Customer Relationship Management: Ability to maintain positive customer interactions and satisfaction.
- Problem Solving: Skills to identify customer issues and coordinate timely resolutions.
- Patience & Professionalism: Ability to manage difficult customer situations professionally.
- Documentation Skills: Basic knowledge of maintaining customer records and call logs.
🎤 How to Prepare for the Interview
- Practice common customer support and telecalling interview questions.
- Prepare examples of customer grievance handling or support situations handled previously.
- Focus on clear communication, listening skills, and polite conversation techniques.
- Be ready to explain how you handle difficult customers and complaint resolution.
- Revise basics of customer service etiquette and professional communication.
- Research Khadim India Limited and its retail operations before the interview.
- Highlight patience, communication ability, and customer-centric approach confidently.
📩 How to Apply
Interested candidates can apply using the WhatsApp link below.