🚀 Email Support Executive | Tech Mahindra
🏢 Company: Tech Mahindra
Hiring Alert
📄 Job Description
Tech Mahindra is hiring Email Support Executives for its Chandigarh IT Park office. The role involves handling customer queries through email communication, resolving customer concerns, and ensuring high-quality support service delivery.
🛠 Key Responsibilities
- Handle customer queries and concerns through email support channels
- Provide timely and professional responses to customer issues
- Ensure high customer satisfaction and service quality standards
- Coordinate with internal teams for issue resolution and escalation management
- Maintain proper records of customer interactions and support cases
- Follow company communication guidelines and support processes
- Meet productivity and response time targets
- Maintain confidentiality and data security during customer interactions
🎓 Eligibility Criteria
- Minimum 6 months of customer service experience required
- Good written and verbal communication skills required
- Ability to work rotational night shifts required
- Basic computer knowledge and email handling skills preferred
- Customer support or BPO experience will be an advantage
- Ability to work in a fast-paced support environment preferred
⭐ Key Skills
- Email Support
- Customer Service
- Communication Skills
- Problem Solving
- Customer Relationship Handling
💰 Perks & Benefits
- Both-side cab facility provided
- 5 days working schedule
- 2 rotational week-offs
- Professional work environment
- Career growth opportunities within Tech Mahindra
⭐ Why Apply?
- Opportunity to work with a leading IT and BPO company
- Build expertise in email-based customer support operations
- Enhance communication and customer handling skills
- Strong long-term growth opportunities in customer support industry
🧠 Core Skills Required
- Email Communication: Ability to draft clear, professional, and customer-friendly email responses.
- Customer Service: Skills to handle customer concerns and provide quality support experiences.
- Problem Solving: Capability to identify customer issues and coordinate effective resolutions.
- Communication Skills: Strong written and verbal communication abilities.
- Time Management: Ability to manage multiple support cases and maintain response timelines.
- Attention to Detail: Ensuring accurate information and proper documentation during support handling.
- Adaptability: Ability to work efficiently in rotational night shifts and dynamic environments.
- Customer Handling: Capability to maintain professionalism and positive customer interactions.
🎤 How to Prepare for the Interview
- Practice common customer support and email handling interview questions.
- Improve written communication and professional email drafting skills.
- Prepare examples of customer service or support situations handled previously.
- Be ready to explain how you manage customer complaints and difficult situations.
- Revise basics of customer support etiquette and professional communication standards.
- Research Tech Mahindra’s customer support and BPO operations before the interview.
- Highlight communication ability, patience, and customer-centric mindset confidently.
📩 How to Apply
Interested candidates can apply using the WhatsApp link below.