🚀 Executive – CRM | DTDC Express Limited (Ghaziabad)
🏢 Company: DTDC Express Limited
Hiring
📄 Job Description
DTDC Express Limited is hiring CRM Executives for its Ghaziabad location. The role involves customer relationship management, complaint resolution, client coordination, sales support, MIS reporting, and maintaining strong customer engagement for business growth.
🛠 Key Responsibilities
- Build and maintain profitable relationships with customers
- Manage customer interactions through calling and execution teams
- Resolve customer complaints quickly and efficiently
- Update customers about products and services to increase sales opportunities
- Conduct meetings to ensure smooth execution of customer requirements
- Support upselling and cross-selling activities for revenue growth
- Understand customer requirements and provide suitable service solutions
- Prepare MIS reports and ad-hoc business reports for stakeholders
- Track competitor activities and report key market observations
🎓 Eligibility Criteria
- 1–4 years of experience in CRM, customer support, or client servicing preferred
- Strong communication and relationship management skills required
- Experience in logistics, courier, or service industry will be an advantage
- Good understanding of customer handling and issue resolution processes preferred
- Knowledge of MIS reporting and MS Excel required
- Ability to handle multiple customer interactions efficiently
⭐ Key Skills
- Customer Relationship Management
- Client Handling
- MIS Reporting
- Complaint Resolution
- Upselling & Cross-Selling
💰 Benefits
- Opportunity to work with a leading logistics and courier company
- Exposure to customer relationship and operational coordination activities
- Career growth opportunities in CRM and client servicing
- Professional and performance-driven work environment
⭐ Why Apply?
- Enhance expertise in customer relationship management and client servicing
- Gain exposure to logistics and courier industry operations
- Develop communication, reporting, and business coordination skills
- Strong long-term career opportunities in CRM and operations management
🧠 Core Skills Required
- Customer Relationship Management: Ability to build and maintain strong relationships with customers effectively.
- Client Handling: Skills to manage customer queries, concerns, and service expectations professionally.
- Complaint Resolution: Capability to resolve customer issues quickly while maintaining customer satisfaction.
- Upselling & Cross-Selling: Understanding of promoting additional products and services for business growth.
- MIS Reporting: Ability to prepare business reports, customer data analysis, and operational updates accurately.
- Communication Skills: Strong verbal and written communication for customer interaction and coordination.
- Coordination Skills: Experience working with execution and operational teams for smooth service delivery.
- Market Awareness: Understanding of competitor activities and customer service trends in the logistics industry.
🎤 How to Prepare for the Interview
- Prepare examples of customer handling, complaint resolution, or client servicing experience.
- Practice communication and relationship-building interview questions confidently.
- Revise basics of CRM processes, customer satisfaction, and sales support activities.
- Be ready to explain upselling, cross-selling, or customer retention strategies handled previously.
- Review MIS reporting concepts and MS Excel basics before the interview.
- Research DTDC services, logistics operations, and customer engagement practices.
- Highlight problem-solving ability, communication skills, and multitasking experience clearly.
📩 How to Apply
Interested candidates can apply using the official application link below.