🚀 Last Mile Servicing (LMS) Associate | Delhivery
🏢 Company: Delhivery
Hiring Alert
📄 Job Description
Delhivery is hiring Last Mile Servicing (LMS) Associates for Bangalore location. The role involves handling consignee interactions, resolving shipment-related issues, coordinating with logistics and warehouse teams, and ensuring a seamless customer experience in quick-commerce and e-commerce delivery operations.
🛠 Key Responsibilities
- Serve as the primary point of contact for consignees through calls, emails, and chats
- Resolve shipment-related queries including tracking, delays, lost, or damaged packages
- Conduct RCA for delivery failures and provide actionable insights
- Coordinate with operations, warehouse, and logistics teams for timely issue resolution
- Maintain accurate records of customer interactions and feedback
- Identify recurring operational issues and support process improvements
- Prepare daily and weekly operational reports highlighting trends and insights
- Ensure professional, empathetic, and customer-focused interactions
🎓 Eligibility Criteria
- Bachelor’s degree or equivalent qualification required
- Prior experience in logistics, e-commerce operations, or customer service preferred
- Excellent communication skills in English and Hindi required
- Regional language skills will be an added advantage
- Good knowledge of MS Excel and CRM tools preferred
- Strong problem-solving and multitasking abilities required
- Customer-focused mindset with patience and resilience under pressure
⭐ Key Skills
- Customer Service
- Shipment Resolution
- MS Excel
- CRM Tools
- Operational Coordination
💰 Benefits
- Opportunity to work in a leading logistics and quick-commerce company
- Exposure to e-commerce and last-mile delivery operations
- Career growth opportunities in logistics and operations management
- Dynamic and technology-driven work environment
⭐ Why Apply?
- Gain hands-on experience in quick-commerce and e-commerce servicing operations
- Develop customer handling and operational coordination expertise
- Work in a fast-paced and growth-oriented logistics environment
- Enhance problem-solving and reporting skills in logistics operations
🧠 Core Skills Required
- Customer Communication: Ability to handle customer interactions professionally across calls, emails, and chats.
- Problem Solving: Capability to resolve shipment issues, delays, and delivery escalations efficiently.
- Operational Coordination: Ability to coordinate with warehouse and logistics teams for smooth execution.
- RCA Analysis: Understanding of root cause analysis for delivery failures and operational challenges.
- Reporting Skills: Ability to prepare operational reports and identify recurring trends.
- CRM & Excel Knowledge: Proficiency in handling CRM tools and Microsoft Excel for operational tracking.
- Multitasking Ability: Capability to manage multiple queries and operational tasks simultaneously.
- Customer Focus: Strong empathy, patience, and service-oriented mindset.
🎤 How to Prepare for the Interview
- Prepare examples of handling customer queries and shipment-related issues.
- Revise concepts related to logistics operations, shipment tracking, and delivery processes.
- Practice interview questions on customer service, escalation handling, and coordination skills.
- Be ready to explain how you manage pressure and multitasking in fast-paced environments.
- Research Delhivery’s logistics and quick-commerce operations before the interview.
- Prepare for scenario-based questions related to delivery delays and customer escalations.
- Highlight communication skills, operational understanding, and problem-solving abilities confidently.
📩 How to Apply
Interested candidates can apply using the application link below.