🚀 Operations Manager – Last Mile | Amazon GSF (Now, Fresh, SSD)
🏢 Company: Amazon
Leadership Hiring
📄 Job Description
Amazon is hiring an Operations Manager for its GSF Operations team in Chennai. This role involves leading end-to-end last-mile operations across multiple sites, driving operational efficiency, improving customer experience, optimizing cost-to-serve, and scaling fast delivery networks under Amazon Now, Amazon Fresh, Same-Day Delivery (SSD), and Amazon Pharmacy operations.
🛠 Key Responsibilities
- Drive operational performance across multiple last-mile delivery sites
- Own capacity planning, customer experience, and cost efficiency metrics
- Lead, coach, and develop operations leadership teams
- Collaborate with planning, finance, technology, and HR teams
- Support onboarding and scaling of new business verticals
- Identify operational gaps and implement process improvement initiatives
- Leverage data and operational metrics for decision-making and performance tracking
- Ensure compliance with safety, quality, and operational standards
🎓 Eligibility Criteria
- 3+ years of employee and performance management experience required
- Bachelor’s degree or equivalent required
- 2+ years of Amazon (Blue Badge/FTE) experience can also qualify
- Experience in logistics, supply chain, or operations leadership preferred
- Experience in performance metrics and process improvement preferred
- Knowledge of Lean techniques and operational optimization preferred
- Ability to work flexible shifts including weekends and holidays required
- Strong analytical and stakeholder management skills preferred
⭐ Key Skills
- Last Mile Operations
- Operations Management
- Process Improvement
- Leadership & Team Management
- Operational Analytics
💰 Benefits
- Opportunity to work with one of the world’s leading e-commerce companies
- Exposure to ultra-fast delivery and quick commerce operations
- Leadership role in high-impact operational environments
- Strong career growth opportunities within Amazon operations
- Experience building and scaling next-generation delivery networks
⭐ Why Join Amazon GSF?
- Be part of Amazon’s ultra-fast delivery and quick commerce ecosystem
- Lead large-scale last-mile operations and transformation initiatives
- Work in a high-growth and innovation-driven environment
- Gain exposure to strategic and operational leadership responsibilities
- Excellent long-term career growth opportunities in operations leadership
🧠 Core Skills Required
- Operations Leadership: Ability to manage multi-site logistics and delivery operations efficiently.
- Team Management: Strong leadership, coaching, and organizational development capabilities.
- Process Improvement: Experience identifying operational gaps and driving continuous improvement initiatives.
- Analytical Thinking: Ability to leverage operational metrics and data-driven decision-making.
- Stakeholder Management: Strong collaboration skills across finance, planning, HR, and technology teams.
- Problem Solving: Capability to handle ambiguity and complex operational challenges effectively.
- Customer Focus: Strong commitment toward customer experience and delivery excellence.
- Execution Excellence: Ability to drive scalable and sustainable operational outcomes.
🎤 How to Prepare for the Interview
- Revise concepts related to last-mile delivery, logistics operations, and supply chain management.
- Prepare examples of leadership, operational improvement, or team management initiatives.
- Practice Amazon Leadership Principles and scenario-based interview questions.
- Revise operational KPIs such as SLA, cost-to-serve, productivity, and customer metrics.
- Prepare for analytical and process improvement discussions using real operational examples.
- Be ready to explain stakeholder management and operational scaling approaches.
- Highlight leadership capability, ownership mindset, and customer obsession confidently.
📩 How to Apply
Interested candidates can apply through the official Amazon careers link below.