🚀 Team Lead – Last Mile Operations | Delhivery Ltd
🏢 Company: Delhivery Ltd
Hiring
📄 Job Description
Delhivery Ltd is hiring Team Leads for its Last Mile Operations team across multiple locations in Jharkhand. The role involves managing delivery center operations, manpower planning, route allocation, operational reporting, and ensuring smooth last-mile delivery performance.
🛠 Key Responsibilities
- Manage daily last-mile delivery center operations independently
- Handle manpower planning and workforce allocation efficiently
- Perform route planning and beat allocation for delivery operations
- Monitor operational performance and delivery productivity
- Handle customer concerns, delivery exceptions, and escalations
- Prepare daily MIS reports and operational analysis
- Coordinate with delivery executives and operations stakeholders
- Ensure smooth execution of delivery SLAs and operational targets
🎓 Eligibility Criteria
- 2+ years of experience in Last Mile or Logistics Operations preferred
- Strong understanding of manpower and delivery center management required
- Experience in route planning and operational coordination preferred
- Strong analytical and reporting skills required
- Good communication and leadership abilities preferred
- Ability to handle operational pressure and field coordination required
⭐ Key Skills
- Last Mile Operations
- Route Planning
- Manpower Management
- MIS Reporting
- Operations Leadership
💰 Benefits
- Opportunity to work with one of India’s leading logistics companies
- Exposure to high-volume last-mile delivery operations
- Career growth opportunities in logistics and operations management
- Dynamic and fast-paced operational environment
⭐ Why Apply?
- Gain hands-on experience in large-scale logistics operations
- Build expertise in manpower and delivery center management
- Develop operational leadership and analytical skills
- Strong long-term career opportunities in supply chain and logistics industry
🧠 Core Skills Required
- Last Mile Operations: Understanding of delivery center workflows and last-mile execution processes.
- Route Planning: Ability to allocate routes and optimize delivery beat planning efficiently.
- Manpower Management: Skills to handle workforce planning and operational staffing requirements.
- Operations Leadership: Capability to supervise teams and drive operational performance effectively.
- MIS Reporting: Ability to prepare operational reports and analyze performance metrics.
- Customer Escalation Handling: Experience managing delivery issues and customer concerns professionally.
- Analytical Skills: Strong problem-solving and operational decision-making abilities.
- Communication Skills: Effective coordination with teams, delivery staff, and stakeholders.
🎤 How to Prepare for the Interview
- Revise last-mile delivery operations, route planning, and manpower allocation concepts.
- Prepare examples of operational leadership or logistics challenges handled previously.
- Practice interview questions related to delivery operations, escalation handling, and reporting.
- Be ready to explain how you manage delivery delays, manpower shortages, or operational issues.
- Review basic Excel, MIS reporting, and operational KPI concepts before the interview.
- Research Delhivery’s logistics network and last-mile operations model.
- Highlight leadership, operational ownership, and communication skills confidently.
📩 How to Apply
Interested candidates can apply using the official application link below.