🚀 Team Lead – Operations (Middle Mile) | Amazon
🏢 Company: Amazon
Middle Mile Operations Hiring
📄 Job Description
Amazon is hiring a Team Lead for its Middle Mile Sort Center Operations team in Manesar, Haryana. This is a floor-based leadership role responsible for managing large operational teams, driving sortation efficiency, ensuring process compliance, maintaining safety standards, and improving operational productivity during assigned shifts.
🛠 Key Responsibilities
- Manage a team of 30–80+ associates during operational shifts
- Drive inbound, sortation, and outbound operational performance
- Conduct pre-shift planning and operational readiness checks
- Deliver Start of Shift (SOS) briefings and workforce alignment
- Monitor TPH, scan compliance, quality metrics, and CPT priorities
- Manage labor movements and operational exceptions in real time
- Ensure adherence to safety standards, PPE, and ergonomic practices
- Drive Kaizen initiatives, process improvements, and defect reduction
- Conduct floor engagement, coaching, and real-time feedback sessions
- Support end-of-shift handovers, audits, and 5S readiness activities
🎓 Eligibility Criteria
- Bachelor’s degree required
- Experience in warehousing, logistics, manufacturing, or customer-facing environments preferred
- Basic proficiency in Microsoft Office tools such as Excel, Word, and Outlook required
- Strong communication skills in English preferred
- Ability to work rotational shifts including nights and weekends required
- Experience managing operational teams preferred
- Strong understanding of logistics and sort center workflows preferred
- Capability to work in fast-paced operational environments required
⭐ Key Skills
- Sort Center Operations
- Team Management
- Middle Mile Logistics
- Operational Excellence
- Process Improvement
💰 Benefits
- Opportunity to work with one of the world’s leading logistics and e-commerce companies
- Hands-on leadership exposure in Amazon sort center operations
- Fast-paced and innovation-driven operational environment
- Experience with Kaizen, process improvement, and operational metrics
- Strong long-term career growth opportunities within Amazon operations
⭐ Why Join Amazon?
- Lead operations in Amazon’s large-scale middle mile logistics network
- Gain expertise in sortation and warehouse operations management
- Work with advanced operational systems and process excellence frameworks
- Enhance leadership and operational decision-making capabilities
- Excellent career progression opportunities within Amazon operations leadership
🧠 Core Skills Required
- Operations Management: Strong understanding of logistics and sort center operational workflows.
- Team Leadership: Ability to manage large operational teams and drive productivity.
- Process Compliance: Capability to ensure SOP adherence and operational discipline.
- Safety Management: Understanding of operational safety standards and incident response processes.
- Analytical Thinking: Ability to monitor KPIs and identify improvement opportunities.
- Problem Solving: Capability to resolve operational challenges in real time.
- Communication Skills: Strong floor engagement, coaching, and stakeholder communication abilities.
- Continuous Improvement: Knowledge of Kaizen, 5S, and defect reduction initiatives preferred.
🎤 How to Prepare for the Interview
- Revise logistics, warehouse, and sort center operational concepts thoroughly.
- Prepare examples of team handling, shift management, or operational improvement initiatives.
- Practice Amazon Leadership Principles and behavioral interview questions.
- Revise operational KPIs such as productivity, quality, scan compliance, and throughput metrics.
- Prepare for scenario-based operational and safety management discussions.
- Practice Excel and reporting concepts relevant to operational management.
- Highlight leadership ability, ownership mindset, and execution excellence confidently.
📩 How to Apply
Interested candidates can apply through the official Amazon careers link below.