🚀 Technical Process Executive | Infosys BPM
🏢 Company: Infosys BPM Limited
Technical Support & Customer Service Hiring
📄 Job Description
Infosys BPM is hiring Technical Process Executives for its Bengaluru location. The role focuses on inbound customer support, technical assistance, email/chat support, self-service portal navigation, and customer interaction management for global clients. Selected candidates will undergo 2 months of training in Mysore and should be flexible to work in night shifts. :contentReference[oaicite:0]{index=0}
🛠 Key Responsibilities
- Handle inbound calls, emails, and chat support requests professionally
- Log customer interactions and cases accurately in the required tools
- Provide navigation support on self-service portals
- Assist customers with technical queries and troubleshooting
- Place outbound calls to customers whenever required
- Maintain high-quality customer interaction standards
- Ensure SLA adherence and timely issue resolution
- Collaborate with internal support teams for escalations and issue handling
- Maintain accurate documentation of customer interactions
- Participate actively in training and process improvement activities
🎓 Eligibility Criteria
- BE / BTech graduates eligible to apply
- 0–1 year of experience preferred
- Strong communication and customer interaction skills required
- Flexible to work in night shifts and rotational schedules
- Willingness to undergo 2 months training in Mysore required
- Basic understanding of customer support and technical troubleshooting preferred
- Ability to handle voice, chat, and email support operations required
- Strong problem-solving and multitasking skills preferred
⭐ Key Skills
- Customer Service
- Voice Process
- Technical Support
- Email & Chat Support
- Client Interaction
💰 Benefits
- Opportunity to work with Infosys BPM, a globally recognized organization
- Professional training exposure at Mysore campus
- Hands-on experience in technical and customer support operations
- Learning-focused and collaborative work environment
- Strong long-term career growth opportunities in BPM and support operations
⭐ Why Join Infosys BPM?
- Gain experience in global technical support and BPM operations
- Build communication and customer management skills
- Work in a professional corporate environment with global clients
- Receive structured training and onboarding support
- Excellent opportunities for career growth within Infosys BPM
🧠 Core Skills Required
- Customer Interaction: Ability to communicate professionally with customers across calls, chats, and emails.
- Technical Support: Capability to troubleshoot and guide users through technical issues.
- Communication Skills: Strong verbal and written English communication abilities.
- Problem Solving: Ability to analyze issues and provide effective resolutions.
- Multitasking: Capability to manage multiple customer interactions efficiently.
- Process Adherence: Understanding of SLA compliance and operational standards.
- Adaptability: Willingness to work in night shifts and dynamic support environments.
- Learning Agility: Ability to quickly learn new tools, systems, and support processes.
🎤 How to Prepare for the Interview
- Practice communication and customer support interview questions thoroughly.
- Prepare for voice process and technical troubleshooting discussions.
- Revise basic networking, troubleshooting, and customer handling concepts.
- Practice email writing and chat support communication professionally.
- Be ready to discuss adaptability to night shifts and training requirements.
- Highlight teamwork, positive attitude, and willingness to learn confidently.
- Demonstrate professionalism, patience, and customer-first mindset during interviews.
📩 How to Apply
Interested candidates can apply through the official Infosys careers link below.