🚀 Assistant Manager | Manager | Senior Manager | AVP – Inbound Services Hiring
🏢 Company: Globiva
Inbound Customer Service Leadership Hiring
📄 Job Description
Globiva is hiring experienced professionals for multiple leadership positions within its Inbound Services division at Kolkata Sector V. This opportunity is ideal for candidates with expertise in inbound customer service operations, team leadership, performance management, and customer experience delivery. Successful candidates will play a key role in driving operational excellence and team performance.
🛠 Open Positions
- Assistant Manager – Inbound Services
- Manager – Inbound Services
- Senior Manager – Inbound Services
- AVP – Inbound Services
🛠 Key Responsibilities
- Lead and manage inbound customer service operations.
- Supervise, mentor, and motivate teams to achieve performance goals.
- Monitor KPIs, productivity, quality, and customer satisfaction metrics.
- Drive continuous improvement initiatives to enhance service delivery.
- Manage customer escalations and ensure timely resolution.
- Collaborate with cross-functional teams to improve operational efficiency.
- Ensure compliance with company policies, processes, and standards.
- Support workforce planning and team development initiatives.
🎓 Eligibility Criteria
- Minimum 1 year of on-paper experience in an Inbound Service Process.
- Relevant leadership experience preferred based on the role applied for.
- Strong people management and team leadership skills.
- Experience managing customer service KPIs and operational metrics.
- Excellent communication and stakeholder management abilities.
- Strong analytical and problem-solving capabilities.
- Ability to work in a fast-paced and target-driven environment.
⭐ Key Skills
- Inbound Customer Service Operations
- People Management
- Team Leadership
- Performance Management
- Customer Experience Management
- Escalation Handling
- Operational Excellence
- KPI & Productivity Management
💰 Benefits
- Opportunity to work with a rapidly growing customer experience organization.
- Leadership and career advancement opportunities.
- Exposure to large-scale customer service operations.
- Professional learning and development programs.
- Dynamic and performance-oriented workplace.
⭐ Why Join Globiva?
- Lead high-impact customer service operations.
- Work with talented professionals in a growth-focused organization.
- Develop leadership capabilities and operational expertise.
- Gain exposure to enterprise-level customer experience management.
- Strong opportunities for long-term career growth.
🎤 How to Prepare for the Interview
- Review inbound customer service processes and operational metrics.
- Prepare examples of team leadership and performance management.
- Understand KPIs such as CSAT, AHT, SLA, and productivity.
- Be ready to discuss escalation handling and customer experience improvements.
- Prepare examples of process improvement and team development initiatives.
- Research Globiva and its customer experience solutions.
- Highlight leadership achievements and business impact.
📩 How to Apply
Interested candidates can apply via email using the link below.