🚀 Associate Director – Rider Operations | Zepto Hiring
🏢 Company: Zepto
Last Mile & Rider Operations Hiring
📄 Job Description
Zepto is hiring an Associate Director – Rider Operations to lead rider growth, productivity, engagement, and operational excellence at scale. This leadership role is responsible for managing cluster-level rider operations, improving last-mile performance, optimizing workforce utilization, and driving high customer satisfaction through operational excellence. Candidates with strong experience in last-mile logistics, fleet management, and e-commerce delivery operations are encouraged to apply.
🛠 Key Responsibilities
- Own daily rider operations across assigned clusters to ensure high fulfillment and delivery performance
- Monitor and improve rider metrics including attendance, productivity, efficiency, compliance, and on-time performance
- Act as the primary escalation point for on-ground operational challenges and bottlenecks
- Drive rider discipline, SOP compliance, and safety adherence across operations
- Lead, mentor, and develop Rider Leads and Delivery Executives
- Optimize routing, shift planning, and rider allocation using data-driven insights
- Collaborate with city operations and central teams to execute engagement initiatives
- Drive process improvements and operational excellence projects
- Ensure superior customer experience through strong operational execution
- Conduct root cause analysis and implement corrective actions to improve last-mile efficiency
🎓 Eligibility Criteria
- Graduate qualification is mandatory
- 7–10 years of experience in last-mile operations, fleet management, or e-commerce delivery operations
- Strong understanding of rider performance metrics and cluster-level operations
- Experience managing large field teams and delivery networks
- Strong analytical and operational problem-solving abilities
- Proficiency in Excel and performance tracking dashboards
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced, high-growth operational environment
⭐ Key Skills
- Last Mile Operations
- Rider Operations Management
- Fleet Management
- Team Leadership
- Workforce Planning
- Operational Excellence
- Performance Management
- Data Analysis
- Route Optimization
- Stakeholder Management
💰 Benefits
- Leadership opportunity with one of India's fastest-growing quick-commerce companies
- Ownership of large-scale rider and delivery operations
- Exposure to high-impact operational and strategic initiatives
- Opportunity to build scalable logistics systems and processes
- Excellent career growth and leadership development opportunities
⭐ Why Join Zepto?
- Lead one of India's fastest-growing last-mile delivery networks
- Drive rider growth, engagement, and operational excellence at scale
- Work on complex operational challenges with high business impact
- Collaborate with senior leadership and cross-functional teams
- Build a rewarding career in logistics leadership and supply chain management
🧠 Core Skills Required
- Rider Operations Management: Expertise in managing large rider fleets and delivery operations. ```
- Operational Excellence: Ability to drive efficiency, productivity, and process improvements.
- People Leadership: Strong experience managing Rider Leads, supervisors, and field teams.
- Performance Analytics: Capability to monitor KPIs and convert insights into action plans.
- Routing & Workforce Planning: Experience optimizing routes, shifts, and resource allocation.
- Problem Solving: Ability to identify operational bottlenecks and implement solutions.
- Stakeholder Management: Effective coordination with operations, business, and support teams.
- Customer Focus: Commitment to delivering superior service quality and customer satisfaction. ```
🎤 How to Prepare for the Interview
- Revise last-mile operations, rider management, and fleet optimization concepts. ```
- Prepare examples demonstrating leadership of large delivery or field operations teams.
- Review rider productivity metrics, attendance management, and SLA performance indicators.
- Be ready to discuss operational bottlenecks and improvement initiatives you have led.
- Prepare examples of workforce planning, routing optimization, and process improvements.
- Understand customer experience metrics and delivery performance standards.
- Highlight achievements related to cost optimization, efficiency gains, and team development. ```
📩 How to Apply
Interested candidates can apply through the official application form below.