🚀 Branch Manager / Gold Valuer / Customer Service Executive / Relationship Manager | Gold Loan Hiring
🏢 Company: Annapurna Finance
Gold Loan & Financial Services Hiring
📄 Job Description
A leading Gold Loan organization is hiring Branch Managers, Gold Valuers, Customer Service Executives, and Relationship Managers across multiple locations in Odisha. This opportunity is ideal for candidates seeking a rewarding career in financial services, branch operations, customer relationship management, and gold loan business.
🛠 Key Responsibilities
🏢 Branch Manager
- Drive branch business growth and portfolio expansion
- Handle gold loan operations, valuation, and customer service
- Ensure branch profitability and target achievement
- Manage team productivity and branch compliance
- Maintain portfolio quality and collection efficiency
- Develop local market network and customer relationships
💰 Gold Valuer
- Assess gold jewellery purity, weight, and authenticity
- Perform gold testing and verification processes
- Calculate loan eligibility based on purity and value
- Prepare valuation reports and maintain records
- Support gold loan processing and branch operations
- Ensure safe custody, compliance, and audit requirements
🤝 Relationship Manager
- Acquire new customers and generate gold loan business
- Build and maintain strong customer relationships
- Explain loan products, eligibility, and application process
- Coordinate with valuers and branch teams for processing
- Achieve sales targets and business goals
- Handle customer queries and post-disbursement support
- Ensure proper documentation, KYC, and compliance
- Track repayments and support portfolio management
👩 Customer Service Executive (Female)
- Handle walk-in customers and explain gold loan products
- Provide information on interest rates and repayment procedures
- Perform KYC verification and documentation checks
- Follow up with customers for renewals and repayments
- Resolve customer concerns and service requests efficiently
- Coordinate with sales teams for lead conversion and engagement
🎓 Eligibility Criteria
- Graduate in any discipline
- Experience in Gold Loan industry preferred for Branch Manager, Gold Valuer, and Relationship Manager roles
- Freshers can apply for Relationship Manager and Customer Service Executive positions
- Strong understanding of branch operations and gold loan processes preferred
- Team handling and sales management skills preferred for Branch Manager role
- Good communication and customer relationship skills required
- Knowledge of KYC and financial compliance procedures preferred
- Ability to work in target-driven environments
⭐ Key Skills
- Gold Loan Operations
- Gold Valuation
- Branch Management
- Customer Relationship Management
- Sales & Business Development
- KYC & Documentation
- Customer Service
- Collections Management
- Portfolio Management
- Team Leadership
💰 Benefits
- Best-in-industry salary package with attractive incentives
- Career growth opportunities in the financial services sector
- Professional development in gold loan and branch operations
- Exposure to customer relationship and portfolio management
- Stable and rewarding career opportunities
⭐ Why Join?
- Work with a growing and reputable gold loan organization
- Gain expertise in financial services and lending operations
- Build strong customer relationship and sales management skills
- Opportunities for career progression and leadership development
- Performance-based incentives and recognition programs
🧠 Core Skills Required
- Gold Loan Knowledge: Understanding of gold loan products and branch operations.
- Customer Service: Ability to provide excellent customer support and relationship management.
- Sales Skills: Capability to achieve business growth and portfolio targets.
- Valuation Expertise: Knowledge of gold testing, purity assessment, and valuation.
- Leadership: Team handling and branch management abilities.
- Documentation: Understanding of KYC, compliance, and financial records.
- Communication: Strong interpersonal and customer interaction skills.
- Problem Solving: Ability to resolve operational and customer-related issues effectively.
🎤 How to Prepare for the Interview
- Revise gold loan processes, valuation concepts, and branch operations.
- Understand customer service and relationship management best practices.
- Prepare examples of sales achievements and customer handling experiences.
- Review KYC procedures and compliance requirements.
- Practice questions related to branch profitability and portfolio management.
- Refresh communication and negotiation skills.
- Demonstrate professionalism, ownership, and customer-centric thinking.
📩 How to Apply
Interested candidates can apply through the official application form below.