🚀 Category Manager | Urban Company
🏢 Company: Urban Company
Operations & Execution Hiring
📄 Job Description
Urban Company is hiring Category Managers in Guwahati for an operations-first role focused on execution, analytics, problem-solving, and partner management. This position is ideal for professionals who enjoy driving on-ground execution, improving customer experience, onboarding and training partners, and solving operational challenges at scale.
🛠 Key Responsibilities
- Drive end-to-end execution of category and operational initiatives
- Manage onboarding, training, and performance improvement of service partners
- Monitor and improve partner quality standards across the city
- Identify operational bottlenecks and implement process improvements
- Drive customer experience enhancement initiatives
- Analyze operational data and derive actionable insights
- Work closely with cross-functional teams to achieve business goals
- Ensure smooth execution of city-level operational projects
🎓 Eligibility Criteria
- 1–4 years of relevant work experience required
- Strong analytical thinking and problem-solving skills mandatory
- Experience in operations, business execution, category management, or field operations preferred
- Ability to work independently with high ownership
- Strong stakeholder management and communication skills
- Comfortable working on ground and driving city-level initiatives
- Experience in customer experience improvement projects is an advantage
- Data-driven decision-making ability preferred
⭐ Key Skills
- Operations Management
- Problem Solving
- Data Analysis
- Partner Management
- Project Execution
💰 Benefits
- Work with India's leading home services platform
- High ownership and decision-making opportunities
- Exposure to city-level business and operations management
- Fast-paced and growth-oriented work environment
- Excellent career growth opportunities in operations leadership
⭐ Why Join Urban Company?
- Build a career at the intersection of operations, execution, and business impact
- Work on real-world challenges that directly affect customer experience
- Gain exposure to large-scale partner and city operations
- Develop leadership, analytical, and execution skills
- Enjoy a high-growth environment with significant ownership
🧠 Core Skills Required
- Analytical Thinking: Ability to interpret data and identify actionable insights.
- Problem Solving: Strong capability to resolve operational and customer challenges.
- Operations Management: Understanding of process execution and operational excellence.
- Partner Management: Ability to onboard, train, and manage service partners effectively.
- Project Execution: Experience driving initiatives from planning to implementation.
- Communication Skills: Strong stakeholder and team coordination abilities.
- Customer Focus: Commitment to improving customer satisfaction and service quality.
- Ownership Mindset: Ability to independently manage responsibilities and deliver results.
🎤 How to Prepare for the Interview
- Prepare examples of operational challenges you have solved.
- Revise business metrics, data analysis, and process improvement concepts.
- Practice case-study and problem-solving interview questions.
- Be ready to discuss partner management and customer experience improvement initiatives.
- Prepare examples demonstrating ownership and execution capabilities.
- Review Excel, reporting, and operational performance metrics.
- Highlight analytical thinking, leadership potential, and execution excellence.
📩 How to Apply
Interested candidates can apply through the official application form below.