🚀 Manager II – Deputy Cluster Manager / Cluster Manager (Darkstore Operations) | Zepto Hiring
🏢 Company: Zepto
Darkstore & Operations Management Hiring
📄 Job Description
Zepto is hiring experienced operations professionals for the role of Manager II – Deputy Cluster Manager / Cluster Manager (Darkstore Operations). The role involves managing multi-site warehouse and fulfillment operations, driving operational excellence, monitoring performance KPIs, workforce planning, inventory control, and ensuring seamless execution across high-volume darkstore environments.
🛠 Key Responsibilities
- Manage and oversee daily darkstore operations across assigned locations
- Drive warehouse, inventory, and fulfillment performance metrics
- Ensure operational efficiency and adherence to company SOPs
- Monitor key business KPIs and implement corrective actions when required
- Handle manpower planning, roster management, and workforce utilization
- Ensure inventory accuracy and efficient stock movement processes
- Coordinate with cross-functional teams for smooth operational execution
- Identify process improvement opportunities and implement best practices
- Manage operational escalations and service quality standards
- Drive productivity, cost optimization, and customer satisfaction initiatives
🎓 Eligibility Criteria
- Graduate degree preferred
- 6–8 years of experience in warehouse, fulfillment, or operations management
- Experience managing multi-site operations environments
- Strong knowledge of inventory management and fulfillment processes
- Proven experience handling high-volume operations
- Strong expertise in manpower planning and roster management
- Experience driving operational KPIs and performance improvements
- Excellent leadership, communication, and stakeholder management skills
⭐ Key Skills
- Darkstore Operations
- Warehouse Management
- Inventory Control
- Fulfillment Operations
- Multi-Site Operations
- Workforce Planning
- Roster Management
- KPI Management
- Operations Excellence
- Team Leadership
💰 Benefits
- Opportunity to work with one of India's fastest-growing quick-commerce companies
- Leadership role in high-volume operational environments
- Exposure to advanced warehouse and fulfillment operations
- Career growth opportunities in operations and supply chain management
- Dynamic, performance-driven, and innovative workplace culture
⭐ Why Join Zepto?
- Lead operations for one of India's leading quick-commerce platforms
- Work on large-scale warehouse and fulfillment operations
- Drive impactful operational and process improvement initiatives
- Develop leadership expertise in multi-location operations management
- Excellent long-term career growth opportunities
🧠 Core Skills Required
- Operations Management: Ability to manage large-scale warehouse and fulfillment operations efficiently. ```
- Inventory Management: Strong understanding of stock accuracy, inventory control, and replenishment processes.
- Leadership Skills: Experience leading operational teams and managing workforce productivity.
- KPI Management: Ability to track, analyze, and improve operational performance metrics.
- Manpower Planning: Expertise in roster management and workforce optimization.
- Problem Solving: Capability to address operational challenges and improve efficiencies.
- Stakeholder Management: Ability to collaborate effectively across functions and business teams.
- Process Improvement: Focus on driving continuous operational excellence initiatives. ```
🎤 How to Prepare for the Interview
- Revise warehouse, fulfillment, and darkstore operations concepts thoroughly. ```
- Prepare examples demonstrating leadership and multi-site operations management.
- Review operational KPIs such as productivity, inventory accuracy, and fulfillment metrics.
- Be ready to discuss manpower planning and workforce optimization strategies.
- Prepare examples of process improvement and cost optimization initiatives.
- Understand inventory management and replenishment best practices.
- Demonstrate strong ownership, problem-solving, and decision-making capabilities. ```
📩 How to Apply
Interested candidates can apply through the official application form below.