🚀 Technical Support Executive (Voice Process) | International Process Hiring
🏢 Company: Tech Mahindra
International Voice Process Hiring
📄 Job Description
Tech Mahindra is hiring Technical Support Executives for its International Voice Process at the Noida Sector 62 office. The selected candidates will provide voice-based technical assistance to international customers, troubleshoot technical issues, and deliver an exceptional customer support experience while working in a dynamic IT services environment.
🛠 Key Responsibilities
- Provide voice-based technical support to international customers.
- Diagnose and resolve customer technical issues efficiently.
- Deliver excellent customer service while maintaining quality standards.
- Handle customer queries and troubleshoot technical concerns.
- Document customer interactions and update support records.
- Meet productivity, quality, and customer satisfaction targets.
- Follow company processes, policies, and escalation procedures.
- Work collaboratively with internal support teams to resolve issues.
🎓 Eligibility Criteria
- Minimum 6 months of experience in a Voice Process or Technical Support role.
- Graduation is mandatory (B.Tech preferred).
- Excellent verbal communication skills in English.
- Immediate joiners will be given preference.
- Strong technical troubleshooting and customer handling skills.
- Ability to work in rotational shifts.
- Comfortable working from the Noida office.
⭐ Key Skills
- Technical Support
- International Voice Process
- Customer Service
- Troubleshooting
- English Communication
- Problem Solving
- Call Handling
- Technical Assistance
💰 Benefits
- 5-day working schedule.
- Rotational shifts with rotational week offs.
- Two-way cab facility provided.
- Competitive salary and employee benefits.
- Excellent career growth opportunities with a global IT services company.
⭐ Why Join Tech Mahindra?
- Work with one of the world's leading IT services and consulting companies.
- Gain international customer support experience.
- Receive continuous learning and professional development opportunities.
- Enjoy a supportive and performance-driven work culture.
- Build a long-term career in technical support and IT services.
🎤 How to Prepare for the Interview
- Review technical troubleshooting concepts and customer support scenarios.
- Practice spoken English and communication skills.
- Prepare for common technical support and voice process interview questions.
- Revise networking, operating systems, and basic hardware/software concepts.
- Research Tech Mahindra's services and global operations.
- Demonstrate customer-centric problem-solving abilities.
- Be ready to discuss your previous voice process or technical support experience.
📩 How to Apply
Interested candidates can apply via email using the link below.