🚀 Community Manager – Engagements & Audits | Customer Experience & Hospitality Hiring
🏢 Company: Uniliv
Community & Customer Experience Hiring
📄 Job Description
Uniliv is hiring a Community Manager – Engagements & Audits for its Delhi NCR properties. The selected candidate will be responsible for leading resident engagement initiatives, conducting hospitality-grade property audits, enhancing customer experience, planning community events, and managing on-ground teams. This opportunity is ideal for professionals with 5–8 years of experience in Hospitality, Co-living, Student Housing, or Customer Experience who are passionate about creating vibrant communities and delivering exceptional service standards.
🛠 Key Responsibilities
- Lead resident engagement initiatives to build vibrant and connected communities.
- Plan, organize, and execute community events, activities, and engagement programs.
- Conduct hospitality-grade property audits to ensure service quality and operational excellence.
- Monitor customer experience standards across assigned properties and drive continuous improvements.
- Manage and guide on-ground operational teams to deliver exceptional resident experiences.
- Identify service gaps and implement corrective actions to enhance customer satisfaction.
- Ensure compliance with hospitality standards, operational procedures, and quality guidelines.
- Coordinate with cross-functional teams to support smooth property operations.
- Track customer feedback, audit observations, and service quality KPIs.
- Drive customer-first initiatives that improve resident retention and community satisfaction.
- Prepare reports on engagement activities, audit findings, and operational improvements.
🎓 Eligibility Criteria
- 5–8 years of relevant experience in Hospitality, Co-living, Student Housing, or Customer Experience.
- Hands-on experience conducting hospitality or service quality audits.
- Strong experience in event planning, resident engagement, and community-building initiatives.
- Experience managing on-ground operational or customer-facing teams.
- Customer-first mindset with a strong focus on service excellence.
- Excellent communication, leadership, and stakeholder management skills.
- Strong problem-solving abilities and attention to operational quality.
- Ability to manage multiple properties and deliver consistent customer experiences.
⭐ Key Skills
- Community Management
- Customer Experience
- Resident Engagement
- Hospitality Audits
- Service Quality Audits
- Event Planning
- Property Operations
- Team Leadership
- Customer Satisfaction
- Operational Excellence
- Stakeholder Management
- Hospitality Operations
💰 Benefits
- Monthly salary of ₹40,000–₹45,000.
- Opportunity to shape customer experience across premium residential communities.
- Hands-on exposure to hospitality operations, community engagement, and quality management.
- Lead impactful resident engagement programs and operational excellence initiatives.
- Professional growth and long-term career opportunities in hospitality and customer experience.
⭐ Why Join Uniliv?
- Create memorable customer experiences across vibrant residential communities.
- Lead community engagement, hospitality audits, and service excellence initiatives.
- Work with passionate teams in the rapidly growing co-living and student housing sector.
- Develop expertise in hospitality operations, customer experience, and community management.
- Build a rewarding career in a customer-centric and innovation-driven organization.
🎤 How to Prepare for the Interview
- Prepare examples of successful community engagement programs or resident events you have organized.
- Be ready to discuss your experience conducting hospitality or service quality audits.
- Review customer experience metrics such as resident satisfaction, NPS, complaint resolution, and service quality standards.
- Prepare examples of leading customer-facing or operational teams.
- Be ready to explain how you handled resident complaints and improved customer satisfaction.
- Prepare examples of identifying operational gaps and implementing service improvements.
- Review hospitality SOPs, property audit checklists, and operational excellence practices.
- Demonstrate strong communication, leadership, event planning, stakeholder management, and problem-solving skills.
📩 How to Apply
Interested candidates can apply via email using the link below.