🎧 Customer Service Associate | Delhivery Hiring | North Goa
🏢 Company: Delhivery
Customer Service Hiring
📄 Job Description
Delhivery is hiring Customer Service Associates for its operations in Pilerne, North Goa. This role is ideal for candidates who are passionate about delivering exceptional customer experiences and resolving shipment-related queries in a fast-paced logistics environment.
The selected candidates will coordinate with internal teams, manage customer interactions, resolve operational issues, and ensure timely resolution of customer concerns while maintaining high service quality standards.
🛠 Key Responsibilities
- Handle customer queries through various communication channels.
- Resolve shipment-related concerns promptly and professionally.
- Coordinate with internal operations and logistics teams for issue resolution.
- Provide timely updates to customers regarding shipment status.
- Maintain accurate customer records and service documentation.
- Prepare reports using MS Excel and other Microsoft Office tools.
- Ensure high customer satisfaction by delivering quality support.
- Escalate complex issues to the appropriate teams when required.
- Support continuous improvement in customer service processes.
- Follow company SOPs and service quality standards.
🎓 Eligibility Criteria
- Graduate in any discipline from a recognized university.
- Prior experience in Customer Service, BPO, Logistics, or Operations Support is an advantage.
- Strong verbal and written communication skills.
- Good working knowledge of MS Excel and MS Office.
- Excellent problem-solving and multitasking abilities.
- Willingness to work rotational shifts and travel occasionally as per business requirements.
- Ability to work effectively in a team-oriented environment.
⭐ Key Skills
- Customer Service
- Customer Support
- Shipment Coordination
- Problem Solving
- Communication Skills
- MS Excel
- MS Office
- Operations Support
- Logistics Coordination
- Time Management
- Team Collaboration
- Customer Relationship Management
💰 Benefits
- Work with one of India's leading logistics companies.
- Excellent learning and career growth opportunities.
- Work From Home on 2 Sundays every month with compensatory off.
- Two additional Saturdays off every month after training (as per company policy).
- Exposure to logistics operations and customer service excellence.
- Professional and collaborative work environment.
⭐ Why Join Delhivery?
- Build your career with one of India's fastest-growing logistics companies.
- Gain hands-on experience in customer service and logistics operations.
- Enjoy structured work schedules with additional weekly offs as per policy.
- Develop professional communication and operational skills.
- Access long-term career growth and learning opportunities.
🧠 Core Skills Required
- Customer Service: Deliver professional support while resolving customer queries efficiently.
- Communication: Strong verbal and written communication for interacting with customers and internal teams.
- Problem Solving: Ability to analyze issues and provide timely, effective solutions.
- Logistics Coordination: Understanding of shipment tracking, delivery processes, and operational coordination.
- MS Excel & MS Office: Ability to prepare reports, manage records, and perform daily operational tasks.
- Multitasking: Handle multiple customer requests while maintaining service quality.
- Team Collaboration: Work effectively with cross-functional teams to achieve customer satisfaction.
- Adaptability: Comfortable working rotational shifts and adapting to changing business requirements.
🎤 Interview Preparation
- Review customer service fundamentals and complaint resolution techniques.
- Understand shipment tracking and logistics support processes.
- Revise MS Excel basics, including sorting, filtering, and reporting.
- Prepare examples demonstrating communication, teamwork, and problem-solving skills.
- Research Delhivery's logistics network and customer service operations.
- Be ready to discuss handling difficult customers and meeting service expectations.
- Show flexibility to work rotational shifts and occasional travel.
- Demonstrate a positive attitude, ownership, and customer-first approach.
📩 How to Apply
Interested candidates who meet the eligibility criteria can apply through the official application form below. Before applying, update your resume with your education, customer service experience, MS Excel skills, communication abilities, and any relevant logistics or operations experience.