📈 Manager – Customer Growth (Central Operations) | Jumbotail Hiring | Bangalore
🏢 Company: Jumbotail
Central Operations Hiring
📄 Job Description
Jumbotail, India's leading B2B marketplace and New Retail platform serving over 150,000+ kirana stores across multiple cities, is hiring a Manager – Customer Growth (Central Operations) for its Bangalore office.
This strategic role acts as the bridge between the central operations team and city leadership, driving nationwide customer growth initiatives, improving market penetration, and scaling successful operational playbooks across cities. The ideal candidate should have strong analytical skills, operational excellence, and experience working with field teams in high-growth organizations.
🛠 Key Responsibilities
- Design, pilot, and scale customer growth initiatives across multiple cities.
- Drive national penetration and wallet share growth for kirana store partners.
- Act as the primary coordination point between central operations and City Heads.
- Analyze operational performance and identify growth opportunities.
- Develop standardized playbooks and replicate successful initiatives nationwide.
- Collaborate with business, product, and field teams to improve execution.
- Track KPIs, business metrics, and operational performance using data-driven insights.
- Prepare reports, dashboards, and strategic recommendations for leadership.
- Support cross-functional projects to improve customer acquisition and retention.
- Drive continuous process improvements across central operations.
🎓 Eligibility Criteria
- 4+ years of experience in Operations, Business Analysis, or Central Planning.
- Experience in Consumer Tech, B2B, FMCG, Retail, or Quick Commerce preferred.
- MBA or Post Graduate qualification in Management is preferred.
- Strong proficiency in Microsoft Excel or Google Sheets.
- Experience using BI tools such as Tableau, Metabase, or similar platforms is an advantage.
- Experience working with regional or field operations teams.
- Excellent analytical, problem-solving, and stakeholder management skills.
- Ability to thrive in a fast-paced, high-growth environment.
⭐ Key Skills
- Business Operations
- Central Operations
- Customer Growth Strategy
- Business Analysis
- Operations Planning
- Advanced Excel / Google Sheets
- Data Analysis
- Tableau / Metabase
- KPI Monitoring
- Cross-functional Collaboration
- Stakeholder Management
- Strategic Planning
💰 Benefits
- Work with one of India's fastest-growing B2B retail technology companies.
- Lead high-impact national customer growth initiatives.
- Collaborate directly with senior leadership and City Heads.
- Exposure to technology, supply chain, fintech, and retail operations.
- Excellent opportunities for career growth and leadership development.
⭐ Why Join Jumbotail?
- Help transform India's retail ecosystem through technology and innovation.
- Own nationwide customer growth initiatives with measurable business impact.
- Work alongside experienced leaders in retail tech and supply chain.
- Gain exposure to cross-functional strategy, analytics, and operations.
- Be part of a high-growth company serving over 150,000 kirana stores.
🧠 Core Skills Required
- Central Operations: Experience managing large-scale operational initiatives across multiple locations.
- Business Analysis: Strong analytical mindset with the ability to interpret data and drive strategic decisions.
- Growth Strategy: Ability to design, execute, and scale customer growth programs.
- Data & Reporting: Advanced Excel/Google Sheets proficiency with experience using BI tools such as Tableau or Metabase.
- Stakeholder Management: Strong collaboration skills to work effectively with City Heads and cross-functional teams.
- Operational Excellence: Ability to build repeatable playbooks and continuously improve business processes.
- Problem Solving: Excellent critical thinking skills with a proactive, ownership-driven approach.
- Leadership: Ability to influence teams, manage priorities, and deliver results in a fast-paced environment.
🎤 Interview Preparation
- Review business operations, growth strategy, and central planning concepts.
- Prepare examples of improving operational efficiency using data.
- Revise advanced Excel functions, pivot tables, dashboards, and reporting techniques.
- Be ready to discuss KPI tracking, customer growth metrics, and operational decision-making.
- Prepare case studies demonstrating collaboration with field or regional teams.
- Research Jumbotail's B2B marketplace, supply chain, and retail technology business.
- Highlight problem-solving, leadership, and stakeholder management experiences.
- Demonstrate an ownership mindset and ability to execute scalable business initiatives.
📩 How to Apply
Interested candidates who meet the eligibility criteria can apply through the official application form below. Update your resume to showcase your experience in operations, business analysis, customer growth, analytics, Excel, BI tools, and cross-functional leadership before submitting your application.