🚀 Order Management (Non-Voice) | Wipro Hiring
🏢 Company: Wipro Limited
Non-Voice Process Hiring
📄 Job Description
Wipro Limited is hiring for Order Management (Non-Voice) roles at its Kolkata (Salt Lake Sector V) and Chennai (Sholinganallur) offices. This opportunity is ideal for candidates with 6 months to 1 year of experience who possess good Excel skills, strong communication abilities, and are comfortable working in rotational shifts. Join one of India's leading global technology companies and build a rewarding career in business process operations.
🛠 Key Responsibilities
- Process customer orders accurately through internal systems.
- Manage order lifecycle from creation to completion.
- Update and maintain order records with high accuracy.
- Coordinate with internal teams to resolve order-related issues.
- Prepare reports and maintain operational MIS using Microsoft Excel.
- Ensure adherence to process guidelines, SLAs, and quality standards.
- Respond to customer and business queries through non-voice channels.
- Monitor pending orders and ensure timely resolution.
- Identify process improvement opportunities to enhance efficiency.
- Maintain confidentiality and accuracy while handling customer information.
🎓 Eligibility Criteria
- Graduate preferred.
- 6 months to 1 year of relevant experience.
- Good knowledge of Microsoft Excel.
- Strong verbal and written communication skills.
- Comfortable working in rotational shifts, including night shifts.
- Willing to work from the office five days a week.
- Flexible with rotational weekly offs.
- Ability to work in a fast-paced, process-driven environment.
⭐ Key Skills
- Order Management
- Non-Voice Process
- Microsoft Excel
- Data Entry
- Order Processing
- Customer Support
- MIS Reporting
- Communication Skills
- Problem Solving
- Attention to Detail
- Business Operations
- Process Compliance
- Team Collaboration
- Customer Service
💰 Benefits
- Opportunity to work with one of India's leading IT companies.
- 5-day work week with 2 rotational weekly offs.
- One-way drop cab facility for eligible shifts.
- Structured learning and career growth opportunities.
- Professional work environment with global exposure.
⭐ Why Join Wipro?
- Build your career with a globally recognized IT and consulting company.
- Gain hands-on experience in business process and order management operations.
- Work in a collaborative, technology-driven environment.
- Access continuous learning and internal career advancement opportunities.
- Enjoy employee-friendly benefits and structured work processes.
🎤 How to Prepare for the Interview
- Practice Microsoft Excel functions such as VLOOKUP/XLOOKUP, Pivot Tables, IF formulas, and data filtering.
- Review order management and customer support process fundamentals.
- Prepare for communication and HR interview questions.
- Be ready to discuss your previous work experience and responsibilities.
- Research Wipro's services, business operations, and organizational values.
- Demonstrate your attention to detail and problem-solving approach.
- Show flexibility for rotational shifts and process-oriented work.
- Highlight examples of meeting quality targets and handling operational tasks efficiently.
📩 How to Apply
Interested and eligible candidates can apply by sending their updated resume through the email button below.