🚀 Senior Manager – Account Management | Delhivery Hiring
🏢 Company: Delhivery Express
Enterprise Account Management Hiring
📄 Job Description
Delhivery Express is hiring a Senior Manager – Account Management for its Mumbai location. This role is responsible for managing strategic enterprise accounts, driving revenue growth, owning end-to-end account profitability, and delivering exceptional customer experience. The ideal candidate will collaborate closely with Operations, Finance, Technology, Supply Chain, and Sales teams while building long-term relationships with enterprise customers and senior business stakeholders.
🛠 Key Responsibilities
- Own end-to-end P&L responsibility for strategic enterprise accounts
- Drive revenue growth through upselling, cross-selling, and solution-led selling
- Build and maintain strong relationships with CXO-level stakeholders and key decision-makers
- Conduct Executive Business Reviews (EBRs) and customer performance discussions
- Lead commercial negotiations, pricing discussions, contract management, and SLA governance
- Collaborate with Operations, Finance, Technology, Supply Chain, and Sales teams for seamless account execution
- Drive customer satisfaction through operational excellence and proactive issue resolution
- Identify business expansion opportunities within existing enterprise accounts
- Monitor account performance, profitability, and key business metrics
- Develop strategic account plans to ensure long-term customer retention and growth
🎓 Eligibility Criteria
- 4–8 years of experience in Key Account Management or Enterprise Account Management
- Background in Logistics, Supply Chain, or B2B Services preferred
- Strong stakeholder management and client relationship skills
- Experience managing commercial negotiations, pricing, contracts, and SLAs
- Ability to own account profitability and drive business growth
- Strong analytical and business problem-solving skills
- Excellent communication and presentation skills
- Ability to collaborate effectively across multiple business functions
⭐ Key Skills
- Key Account Management
- Enterprise Sales
- P&L Management
- Stakeholder Management
- Revenue Growth
- Commercial Negotiation
- Contract & SLA Management
- Customer Relationship Management
- Business Development
- Analytical Skills
💰 Benefits
- Opportunity to manage strategic enterprise customers at one of India's leading logistics companies
- High ownership role with end-to-end business responsibility
- Exposure to cross-functional leadership and enterprise customer management
- Opportunity to work on large-scale logistics and supply chain solutions
- Excellent career growth opportunities in enterprise sales and account management
⭐ Why Join Delhivery?
- Manage high-value enterprise accounts with significant business impact
- Drive strategic customer growth and long-term partnerships
- Collaborate with senior leadership and cross-functional business teams
- Build expertise in logistics, enterprise sales, and customer success
- Accelerate your career in strategic account management and business leadership
🧠 Core Skills Required
- Account Management: Ability to manage enterprise accounts while ensuring long-term customer success and profitability.
- P&L Ownership: Experience managing account profitability, revenue growth, and commercial performance.
- Stakeholder Management: Strong capability to build relationships with CXOs and senior business stakeholders.
- Commercial Negotiation: Ability to negotiate pricing, contracts, commercial terms, and service agreements.
- Revenue Growth: Expertise in upselling, cross-selling, and identifying business expansion opportunities.
- Cross-Functional Collaboration: Ability to work effectively with Operations, Finance, Technology, Sales, and Supply Chain teams.
- Customer Experience: Strong focus on service excellence, customer retention, and operational performance.
- Analytical Thinking: Ability to interpret business metrics and translate insights into growth opportunities.
🎤 How to Prepare for the Interview
- Prepare examples demonstrating ownership of key enterprise accounts and business growth.
- Be ready to discuss P&L management, revenue growth, upselling, and customer retention strategies.
- Revise concepts related to commercial negotiations, pricing models, contracts, and SLA management.
- Prepare examples of managing CXO-level stakeholders and conducting business reviews.
- Be ready to explain how you resolved customer escalations while balancing commercial objectives.
- Highlight your experience working with cross-functional teams to deliver customer success.
- Demonstrate strong analytical thinking, leadership, communication, and strategic account planning skills.
📩 How to Apply
Interested candidates can apply through the official application form below.