🚀 Store Captain – Last Mile Operations | Zepto Hiring
🏢 Company: Zepto
Last Mile & Rider Operations Hiring
📄 Job Description
Zepto is hiring Store Captains for its Last Mile Operations team in Bhowanipore and New Alipore, Kolkata. As a Store Captain, you will manage end-to-end last-mile operations across 2–3 stores and act as the on-ground leader responsible for rider performance, reliability, attendance, process discipline, and operational readiness. This role is ideal for professionals with experience in delivery, logistics, or fleet management who enjoy leading ground teams and driving operational excellence.
🛠 Key Responsibilities
- Manage end-to-end Last Mile operations across 2–3 assigned stores
- Achieve and sustain Direct Handover (DH%) of 85% or above
- Maintain 1–10th Order Reliability of 90% or above
- Manage local rider sourcing based on operational and delivery requirements
- Conduct weekly rider asset checks and ensure required assets are available and maintained
- Drive rider attendance and ensure adequate workforce availability across stores
- Conduct daily rider huddles to communicate priorities, performance expectations, and operational updates
- Handle rider grievances and support timely resolution of on-ground concerns
- Ensure smooth rider onboarding and adherence to defined operational processes
- Conduct inventories and maintain overall operational readiness across assigned stores
🎓 Eligibility Criteria
- Graduation is required
- 1–3 years of experience in delivery, logistics, last-mile operations, or fleet management
- Strong leadership and on-ground team management skills required
- Good communication and rider coordination abilities
- Proficiency in Microsoft Excel or Google Sheets required
- Ability to track operational metrics and drive performance improvement
- Proficiency in the local language and basic English required
- Ability to manage operations across multiple stores in a fast-paced environment
⭐ Key Skills
- Last Mile Operations
- Rider Management
- Fleet Management
- Delivery Operations
- Team Leadership
- Rider Sourcing
- Performance Management
- Grievance Handling
- Excel / Google Sheets
- Multi-Store Operations
💰 Benefits
- Salary of up to ₹30,000 per month
- Opportunity to work with one of India’s leading quick-commerce companies
- Hands-on exposure to multi-store last-mile operations
- Leadership experience in rider and fleet management
- Career growth opportunities in last-mile, logistics, and operations management
⭐ Why Join Zepto?
- Be part of a fast-growing last-mile delivery network
- Take ownership of operations across multiple stores
- Build expertise in rider performance, fleet operations, and delivery reliability
- Lead on-ground teams and directly influence operational performance
- Develop a strong career in quick commerce, logistics, and last-mile operations
🧠 Core Skills Required
- Last Mile Operations: Ability to manage end-to-end delivery operations across multiple assigned stores.
- Rider Management: Capability to manage rider attendance, performance, onboarding, engagement, and grievances.
- Performance Management: Ability to monitor and improve operational metrics such as Direct Handover and Order Reliability.
- Fleet & Rider Sourcing: Ability to support local rider sourcing and maintain adequate delivery capacity.
- Team Leadership: Strong capability to lead on-ground teams, conduct daily huddles, and drive process discipline.
- Data & Reporting: Working knowledge of Excel or Google Sheets for tracking operational data and performance.
- Problem Solving: Ability to resolve rider grievances and day-to-day operational challenges effectively.
- Multi-Store Management: Capability to maintain consistent operational standards across 2–3 stores.
🎤 How to Prepare for the Interview
- Revise the fundamentals of last-mile delivery, rider operations, fleet management, and store-level execution.
- Understand key performance metrics such as Direct Handover percentage, order reliability, rider attendance, and delivery productivity.
- Prepare examples of managing riders, delivery executives, field teams, or blue-collar workforces.
- Be ready to explain how you would handle rider absenteeism, sudden demand increases, or operational disruptions.
- Prepare examples of resolving rider grievances and improving team discipline or performance.
- Revise basic Excel or Google Sheets functions used for operational tracking and reporting.
- Demonstrate strong leadership, ownership, communication, and on-ground problem-solving abilities during the interview.
📩 How to Apply
Interested candidates can apply through the official application form below.