🚚 Area Manager – Last Mile Operations | Mumbai
🏢 Company: Hiring Organization
Last Mile Operations Hiring
📄 Job Description
A growing organization is looking for an experienced Area Manager – Last Mile Operations to join its operations team in Mumbai. This role is ideal for professionals with 3–7 years of experience in last-mile delivery, fleet operations, e-commerce, quick commerce, or logistics.
The selected candidate will be responsible for managing end-to-end last-mile delivery operations across multiple hubs or delivery zones, leading rider teams, driving operational KPIs, managing manpower, resolving escalations, and improving customer experience and operational efficiency.
🛠 Key Responsibilities
- Manage end-to-end last-mile delivery operations across the assigned area.
- Manage multiple delivery hubs, zones, and rider teams.
- Drive SLA, TAT, productivity, and overall delivery performance.
- Manage delivery partners/riders and ensure optimum manpower availability.
- Plan manpower requirements based on business volumes and operational needs.
- Monitor daily operational KPIs, MIS reports, and performance metrics.
- Identify operational gaps and implement corrective actions.
- Handle operational escalations and ensure timely resolution.
- Work toward improving customer experience and delivery service quality.
- Coordinate with Hub, Fleet, and Central Operations teams.
- Drive cost optimization initiatives across last-mile operations.
- Identify and implement process improvements to improve productivity and efficiency.
🎓 Eligibility Criteria
- 3–7 years of relevant experience in Last Mile, Delivery Operations, Fleet Operations, E-Commerce, Quick Commerce, or Logistics.
- Experience managing multiple hubs, delivery zones, or rider teams.
- Strong understanding of last-mile delivery processes and operational KPIs.
- Experience in manpower planning and delivery partner/rider management.
- Strong knowledge of SLA, TAT, productivity, and delivery performance metrics.
- Experience handling operational escalations and customer-impacting issues.
- Strong analytical, problem-solving, and decision-making skills.
- Good communication and stakeholder management capabilities.
- Ability to work in a fast-paced and target-driven operational environment.
⭐ Key Skills
- Last Mile Operations
- Delivery Operations
- Fleet Operations
- Rider / Delivery Partner Management
- Manpower Planning
- Hub Management
- SLA & TAT Management
- Operational KPI Monitoring
- MIS Reporting
- Cost Optimization
- Process Improvement
- Stakeholder Management
💰 Benefits
- Opportunity to lead large-scale last-mile delivery operations.
- Hands-on exposure to multiple hubs, delivery zones, and rider teams.
- Experience in operational analytics, manpower planning, and cost optimization.
- Opportunity to work with cross-functional Hub, Fleet, and Central Operations teams.
- Career growth opportunities across logistics, e-commerce, and quick-commerce operations.
⭐ Why Join?
- Lead end-to-end last-mile operations across a high-volume market.
- Build strong expertise in fleet and delivery partner management.
- Work on operational KPIs, productivity, cost optimization, and service quality.
- Gain exposure to multi-hub and multi-zone operations.
- Develop leadership and strategic operations management capabilities.
🧠 Core Skills Required
- Last-Mile Operations: Manage end-to-end delivery operations and ensure efficient movement of orders from hubs to customers.
- Hub & Zone Management: Oversee multiple delivery hubs and zones while ensuring operational consistency and service levels.
- Rider Management: Manage delivery partners, manpower availability, deployment, productivity, and performance.
- KPI Management: Track SLA, TAT, productivity, delivery success, and other operational metrics to identify performance gaps.
- Manpower Planning: Forecast manpower requirements based on demand and optimize rider deployment.
- Escalation Management: Resolve operational issues quickly and coordinate with relevant stakeholders to minimize customer impact.
- Cost Optimization: Identify opportunities to improve operational efficiency and control last-mile delivery costs.
- Process Improvement: Analyze recurring operational challenges and implement scalable process improvements.
🎤 Interview Preparation
- Revise end-to-end last-mile delivery and fleet operations.
- Prepare examples of managing multiple hubs, delivery zones, and rider teams.
- Be ready to explain how you improve SLA, TAT, productivity, and delivery performance.
- Prepare examples of manpower planning and delivery partner management.
- Understand key last-mile KPIs and how you use MIS to identify operational gaps.
- Prepare examples of handling escalations and customer-impacting operational issues.
- Be ready to discuss cost optimization and process improvement initiatives.
- Prepare examples of working with Hub, Fleet, and Central Operations teams.
- Highlight measurable achievements such as productivity improvement, cost reduction, SLA improvement, or increased delivery success rate.
📩 How to Apply
Interested candidates with 3–7 years of relevant experience in Last Mile, Delivery Operations, Fleet Operations, E-Commerce, Quick Commerce, or Logistics can apply by sending their updated resume via email.
Mention "Application – Area Manager – Last Mile Operations" in the email subject line and highlight your experience in last-mile operations, rider management, manpower planning, KPI management, and process improvement.
📧 Email: rajat@skillkart.co