🚨 PUMA Hiring | Retail Sales Supervisor | Ambience Mall, Gurgaon
📄 Job Description
PUMA is hiring a passionate and customer-focused professional for the position of Retail Sales Supervisor at its store in Ambience Mall, Gurgaon.
The role is suitable for professionals who enjoy retail sales, creating excellent customer experiences and leading frontline store teams. The selected candidate will support daily store operations while driving sales performance and maintaining PUMA's customer service standards.
🛠 Key Responsibilities
- Supervise day-to-day retail sales activities at the PUMA store.
- Lead, guide and motivate the store sales team.
- Drive sales performance and achievement of store targets.
- Monitor individual and team sales performance.
- Ensure an excellent customer experience throughout the sales journey.
- Assist customers with product selection and provide effective product recommendations.
- Handle customer queries and escalations professionally.
- Support team members in achieving sales and service objectives.
- Ensure proper product presentation and visual merchandising standards.
- Monitor product availability and coordinate stock requirements.
- Support promotional activities and store-level sales initiatives.
- Ensure compliance with company policies, SOPs and retail standards.
- Monitor store operations and identify opportunities for improvement.
- Maintain a high-performance and customer-first retail environment.
🎓 Eligibility Criteria
- Relevant experience in retail sales, fashion, lifestyle or sportswear will be preferred.
- Experience in team supervision or frontline team leadership will be an advantage.
- Strong passion for retail sales and customer service.
- Good understanding of store operations and sales processes.
- Strong communication and interpersonal skills.
- Ability to motivate and guide a retail sales team.
- Customer-first approach with strong service orientation.
- Strong sales and business-result orientation.
- Ability to work effectively in a fast-paced retail environment.
- Willingness to work from the Ambience Mall, Gurgaon store.
⭐ Key Skills
- Retail Sales
- Sales Supervision
- Store Operations
- Team Leadership
- Team Management
- Customer Experience
- Customer Service
- Sales Target Achievement
- Retail Performance Management
- Product Knowledge
- Visual Merchandising
- Inventory Coordination
- Customer Query Handling
- Sales Coaching
- Communication Skills
- Problem Solving
💰 Benefits
- Opportunity to work with a globally recognized sportswear brand.
- Gain hands-on experience in premium retail sales and store operations.
- Develop strong team leadership and sales management skills.
- Gain exposure to customer experience and retail performance management.
- Work in a high-footfall premium shopping mall environment.
- Opportunity to build a long-term career in retail and sportswear.
⭐ Why Join PUMA?
- Work with a globally recognized sportswear and lifestyle brand.
- Gain experience in organized and premium retail operations.
- Develop expertise in sales, customer experience and team leadership.
- Work in a dynamic, high-energy retail environment.
- Build strong frontline retail management capabilities.
- Opportunity to grow your career within the retail and sportswear industry.
🎤 How to Prepare for the Interview
- Prepare examples of your previous retail sales experience.
- Be ready to explain how you have handled and motivated sales teams.
- Prepare examples of achieving or exceeding sales targets.
- Revise important retail KPIs such as conversion, ATV, UPT and sales achievement.
- Prepare examples of handling difficult customers and resolving escalations.
- Be ready to explain how you coach team members to improve sales performance.
- Prepare examples of improving customer experience.
- Highlight your knowledge of store operations and visual merchandising.
- Be prepared to discuss how you manage priorities during high-footfall periods.
📩 How to Apply
Interested candidates with a passion for retail sales, customer experience and team leadership can apply for the Retail Sales Supervisor position at PUMA by sending their updated resume through the email button below.
Candidates with relevant experience in Retail, Fashion, Lifestyle or Sportswear are encouraged to apply.
📍 Location: Ambience Mall, Gurgaon
🎯 Position: Retail Sales Supervisor
🏭 Industry: Retail / Sportswear