🛍️ Sr. CSA & Team Lead | LPU, Phagwara
📄 Job Description
Aurigans India is hiring Senior Customer Service Associates (Sr. CSA) and Team Leads for its operations at Lovely Professional University (LPU), Phagwara, Punjab.
The opportunity is suitable for professionals with experience in retail, store operations, sales, upselling, inventory management, and team handling.
The selected candidates will be responsible for supporting day-to-day store operations, driving sales and upselling, maintaining inventory accuracy, handling GRN and stock-management activities, and ensuring smooth store performance.
Candidates with prior retail experience will be preferred. The company is offering good hikes and growth opportunities to suitable candidates.
🛠 Key Responsibilities
- Manage and support daily retail store operations.
- Drive sales and upselling opportunities within the store.
- Assist customers and ensure a positive customer experience.
- Handle inventory management and maintain accurate stock records.
- Manage GRN (Goods Receipt Note) and related stock processes.
- Monitor stock movement, availability, and inventory accuracy.
- Support receiving, stocking, replenishment, and store inventory activities.
- Lead and coordinate store team members as applicable to the role.
- Monitor team performance and provide day-to-day operational guidance.
- Ensure adherence to store processes and operational standards.
- Identify stock-related discrepancies and coordinate corrective actions.
- Support achievement of store sales and operational targets.
🎓 Eligibility Criteria
- Prior experience in retail / store operations is preferred.
- Experience in sales and upselling is an advantage.
- Knowledge of GRN and stock-management processes.
- Experience handling daily store operations and inventory.
- Good communication and interpersonal skills.
- Team-handling and coordination abilities.
- Customer-focused and target-oriented approach.
- Ability to work in a fast-paced retail environment.
⭐ Key Skills
- Retail Operations
- Store Operations
- Sales & Upselling
- Customer Service
- Inventory Management
- Stock Management
- GRN Management
- Team Handling
- Team Leadership
- Stock Reconciliation
- Customer Relationship Management
- Communication Skills
- Operational Coordination
- Problem Solving
💰 Benefits
- Good hikes for the right candidates.
- Growth opportunities within retail and store operations.
- Opportunity to develop sales and customer-management expertise.
- Hands-on exposure to inventory and store operations.
- Opportunity to build team-leadership and operational management skills.
⭐ Why Join?
- Opportunity to work at the Lovely Professional University campus.
- Build a career in retail and store operations.
- Gain hands-on experience across sales, inventory, and customer service.
- Develop team-handling and store-management capabilities.
- Opportunity for salary growth and career progression.
🧠 Core Skills Required
- Sales & Upselling: Identify customer needs and drive relevant sales and upselling opportunities.
- Retail Operations: Manage daily store activities and ensure smooth execution of operational processes.
- Inventory Management: Maintain accurate stock levels, monitor stock movement, and support inventory control.
- GRN Management: Understand and manage Goods Receipt Note processes associated with incoming stock.
- Team Handling: Coordinate with team members, allocate responsibilities, and support day-to-day performance.
- Customer Service: Deliver professional customer support and maintain a positive store experience.
- Communication: Communicate effectively with customers, colleagues, and store stakeholders.
- Problem Solving: Identify operational and inventory issues and coordinate appropriate solutions.
🎤 Interview Preparation
- Prepare examples of your retail and store-operations experience.
- Be ready to explain how you drive sales and upselling in a store environment.
- Revise inventory management and stock-control fundamentals.
- Understand the GRN process and how goods are received and recorded.
- Prepare examples of handling stock discrepancies or inventory issues.
- Be ready to discuss how you manage daily store operations.
- Prepare examples of leading, motivating, or coordinating a retail team.
- Highlight your customer-service and communication skills.
- Be ready to explain how you prioritize customer experience while achieving sales targets.
- For the Team Lead role, prepare examples demonstrating team management and operational ownership.
📩 How to Apply
Candidates with experience in Retail, Store Operations, Sales, Inventory Management, GRN, and Team Handling are encouraged to apply for the Sr. CSA and Team Lead positions.
The roles are based at Lovely Professional University (LPU), Phagwara, Punjab. Retail experience is preferred.
Suitable candidates can expect good hikes and growth opportunities.