🚚 Team Lead – Last Mile Operations | DTDC Hiring | Bengaluru
🏢 Company: DTDC Express Limited
Last Mile Operations Hiring
📄 Job Description
DTDC Express Limited is hiring Team Leads for its Last Mile Operations team in Bengaluru. This opportunity is ideal for professionals with experience in rider hiring, last-mile logistics, manpower planning, and delivery operations who are passionate about leading field teams and driving operational excellence.
The selected candidate will oversee rider recruitment, deployment planning, daily delivery operations, and team performance while ensuring efficient last-mile execution, cost optimization, and excellent customer service.
🛠 Key Responsibilities
- Manage day-to-day last-mile delivery operations.
- Recruit, onboard, and manage delivery riders.
- Plan rider deployment based on operational demand.
- Optimize manpower utilization while controlling hiring costs.
- Monitor delivery productivity, SLA, and operational performance.
- Coordinate with hub teams to ensure timely dispatch and deliveries.
- Resolve rider and operational issues promptly.
- Maintain compliance with company SOPs and operational policies.
- Track operational KPIs and prepare performance reports.
- Drive continuous improvements in delivery efficiency and customer experience.
🎓 Eligibility Criteria
- Any Graduate or 12th Pass with Diploma.
- Experience in rider hiring and last-mile delivery operations.
- Good knowledge of Bengaluru's local geography.
- Ability to speak and understand Kannada.
- Experience in rider deployment planning and manpower management.
- Strong leadership, communication, and problem-solving skills.
- Immediate joiners will be preferred.
⭐ Key Skills
- Last Mile Operations
- Rider Hiring
- Rider Deployment
- Manpower Planning
- Delivery Operations
- Logistics Management
- Team Leadership
- Kannada Communication
- Operational Excellence
- Cost Optimization
- Stakeholder Management
- Problem Solving
💰 Benefits
- Best-in-industry salary package.
- Career opportunity with one of India's leading logistics companies.
- Leadership role in last-mile delivery operations.
- Hands-on exposure to large-scale courier and logistics operations.
- Excellent learning and long-term career growth opportunities.
⭐ Why Join DTDC?
- Be part of one of India's most trusted courier and logistics companies.
- Lead high-impact last-mile delivery operations.
- Develop expertise in rider management and logistics operations.
- Work in a fast-paced environment with strong career growth opportunities.
- Build leadership skills while managing field operations and delivery teams.
🧠 Core Skills Required
- Last Mile Operations: Manage end-to-end delivery execution while ensuring timely and efficient service.
- Rider Hiring: Recruit, onboard, and retain delivery partners to meet operational requirements.
- Rider Deployment: Plan manpower allocation efficiently based on delivery demand and route coverage.
- Local Area Knowledge: Utilize strong knowledge of Bengaluru's geography for effective route and rider planning.
- Operational Excellence: Improve delivery performance, productivity, and SLA compliance through process optimization.
- Leadership: Motivate and supervise delivery teams while maintaining high operational standards.
- Cost Management: Optimize hiring and manpower costs without compromising operational efficiency.
- Communication: Effectively communicate in Kannada and coordinate with riders, hub teams, and stakeholders.
🎤 Interview Preparation
- Review last-mile delivery operations, rider management, and logistics fundamentals.
- Prepare examples of rider hiring, deployment planning, and manpower optimization.
- Understand operational KPIs such as SLA, delivery success rate, productivity, and rider utilization.
- Be ready to discuss Bengaluru's local geography and route planning strategies.
- Research DTDC's courier network and delivery operations.
- Highlight achievements related to team management, cost optimization, or operational improvements.
- Prepare examples demonstrating leadership, conflict resolution, and operational decision-making.
- Show confidence in Kannada communication and showcase a customer-first approach.
📩 How to Apply
Interested candidates who meet the eligibility criteria can apply through the official application form below. Before applying, update your resume to highlight your rider hiring experience, last-mile logistics expertise, manpower planning skills, Kannada language proficiency, and operational achievements.