💼 Chief Operations Head | Clearrcut Hiring
🏢 Company: Clearrcut
Hiring Now
📄 Job Description
Clearrcut is looking for a dynamic and result-oriented Chief Operations Head to lead and scale its home services business, build high-performing operations and enhance customer experience.
🛠 Key Responsibilities
- Lead end-to-end operations across all home service categories
- Develop and execute operational strategies to improve efficiency and service quality
- Build, manage and scale a network of service professionals and field teams
- Ensure exceptional customer satisfaction through high service standards and quick issue resolution
- Establish SOPs, monitor KPIs and drive continuous process improvements
- Collaborate with Product, Technology, Sales, Marketing and Customer Support teams
- Lead city expansion, workforce planning and operational excellence initiatives
- Analyze business metrics and implement data-driven decisions to maximize growth and profitability
🎓 Eligibility Criteria
- 8–10 years of experience in operations leadership
- Experience in home services, hyperlocal, marketplace, e-commerce or service-based businesses preferred
- Proven experience managing large field operations and service partner ecosystems
- Strong leadership, analytical and problem-solving skills
- Experience scaling operations across multiple locations is an added advantage
- MBA or equivalent qualification preferred
⭐ Key Skills
- Operations Leadership
- Field Operations
- Workforce Planning
- SOP Development
- KPI Management
- Customer Experience
- Business Analytics
- Team Leadership
- Process Improvement
- City Expansion
💰 Benefits
- Lead and scale a home services business
- Drive city expansion and operational excellence
- Work cross-functionally with Product, Technology, Sales and Support
⭐ Why Join Clearrcut?
- High-impact operations leadership role
- Opportunity to scale field teams and service ecosystems
- Direct contribution to growth and profitability
🧠 Core Skills Required
- Operations Strategy: Ability to build and execute scalable operational strategies. \n
- Leadership: Proven ability to lead large field teams and service ecosystems. \n
- Analytics: Ability to use business metrics for data-driven decisions. \n
- Process Excellence: Ability to establish SOPs, monitor KPIs and improve processes. \n
- Customer Experience: Strong focus on service quality and issue resolution. \n
🎤 Interview Preparation
- Prepare examples of scaling operations across locations
- Discuss field-team and service-partner management experience
- Revise KPI, SOP and operational-excellence concepts
- Prepare examples of data-driven operational decisions
📩 How to Apply
Interested candidates can apply by sending their updated resume via email using the button below.