🏢 Company:
The Lalit Chandigarh
Hiring
📄 Job Description
The Lalit Chandigarh is hiring an In-Room Dining Order Taker for its Food & Beverage – In-Room Dining (IRD) department. The role involves handling guest calls, accurately taking room dining orders, coordinating with the Kitchen and IRD Service Team, and maintaining high guest service standards.
🛠 Key Responsibilities
- Handle guest calls and take In-Room Dining orders accurately.
- Explain menu items, ingredients, and special requests to guests.
- Enter orders correctly into the hotel POS system.
- Coordinate with the Kitchen and IRD Service Team for timely delivery.
- Follow up on pending and delayed orders.
- Handle guest queries and complaints professionally.
- Maintain excellent telephone etiquette and guest service standards.
- Ensure accurate billing and order details.
🎓 Eligibility Criteria
- 1-2 years of experience in Hotel, Restaurant, or F&B Service is preferred.
- Excellent communication skills.
- Pleasant telephone etiquette.
- Good knowledge of F&B and menu items.
- Guest-oriented attitude with a strong focus on service.
- Basic computer and POS knowledge.
- Ability to work under pressure and in shifts.
- Previous 5-star hotel experience will be an advantage.
⭐ Key Skills
- In-Room Dining
- Food & Beverage Service
- Guest Service
- Telephone Etiquette
- Order Taking
- Hotel POS
- Menu Knowledge
- Guest Communication
- Complaint Handling
- Billing Accuracy
- Kitchen Coordination
- Interpersonal Skills
💰 Benefits
- Opportunity to work in the Food & Beverage department of a hotel.
- Gain hands-on experience in In-Room Dining operations.
- Develop professional guest communication and telephone etiquette skills.
- Gain experience using hotel POS systems and handling F&B orders.
- Exposure to professional hospitality and guest service standards.
⭐ Why Join The Lalit Chandigarh?
- Opportunity to work in a professional hotel and hospitality environment.
- Gain practical experience in In-Room Dining operations.
- Develop strong guest service and communication skills.
- Gain exposure to hotel F&B operations and POS systems.
- Build valuable hospitality experience for a career in Food & Beverage service.
🧠 Core Skills Required
- Guest Communication: Excellent communication skills with the ability to interact professionally with hotel guests.
- Telephone Etiquette: Pleasant and professional telephone etiquette for handling guest calls and orders.
- F&B Knowledge: Good knowledge of food and beverage offerings and menu items.
- Order Taking: Ability to accurately understand, record, and process guest orders.
- POS Knowledge: Basic computer and hotel POS system knowledge.
- Guest Service: Strong guest-oriented attitude and commitment to service standards.
- Coordination: Ability to coordinate effectively with Kitchen and IRD Service Teams.
- Complaint Handling: Ability to handle guest queries and complaints professionally.
🎤 Interview Preparation
- Be prepared to discuss your experience in hotel, restaurant, or F&B service.
- Understand the In-Room Dining order-taking process.
- Prepare examples of handling guest calls and special requests.
- Be ready to explain how you maintain accuracy while taking orders.
- Understand basic hotel POS and billing processes.
- Prepare examples of handling guest complaints professionally.
- Highlight your communication and telephone etiquette skills.
- Be prepared to discuss your ability to work under pressure and in shifts.
- If applicable, highlight previous 5-star hotel experience.
📩 How to Apply
Interested candidates can apply by sending their updated resume via email using the button below.