🏢 Company: Not Specified
🔥 Hiring Now
📝 Job Description
We are looking for an experienced Shift Supervisor / Duty Manager to oversee daily store operations, lead shift teams, and ensure exceptional customer experiences.
The role plays a critical part in ensuring smooth day-to-day store operations, achieving sales targets, maintaining operational standards, and leading teams in a fast-paced retail environment.
📋 Key Responsibilities
- Lead daily store operations and manage shift teams to ensure smooth business performance.
- Drive sales targets through effective execution of promotions, merchandising, and operational excellence.
- Deliver exceptional customer service and resolve customer concerns in a timely manner.
- Monitor sales, inventory, stock replenishment, and store performance metrics.
- Ensure compliance with company policies, operational standards, and health & safety requirements.
- Manage workforce planning, staff deployment, and shift scheduling.
- Coach, train, and develop store teams to improve productivity and service standards.
- Maintain accurate store records, reports, audits, and operational documentation.
- Collaborate with stakeholders to identify and resolve operational challenges.
✅ Eligibility Criteria
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- 6–9 years of experience in Retail, Airport Retail, or Travel Retail.
- Prior experience in a supervisory or managerial role preferred.
- Strong understanding of retail operations.
- Strong knowledge of inventory control and customer service standards.
- Ability to work full-time and handle shift duties.
🛠️ Key Skills
- Retail Operations
- Store Management
- Shift Management
- Team Leadership
- Customer Service
- Sales Target Management
- Inventory Control
- Stock Replenishment
- Workforce Planning
- Shift Scheduling
- Merchandising
- Operational Excellence
🎁 Benefits
- Opportunity to work in a fast-paced airport retail environment.
- Exposure to retail operations and store performance management.
- Opportunity to lead and develop retail teams.
- Experience in customer service, sales, inventory, and operational management.
⭐ Why Join?
- Opportunity to work in airport and travel retail operations.
- Exposure to high-volume store operations and customer service.
- Opportunity to lead shift teams and drive store performance.
- Develop expertise across sales, inventory, workforce planning, and retail operations.
🎯 Core Skills Required
- Retail Operations: Strong understanding of day-to-day store operations and operational standards.
- Team Leadership: Ability to lead, coach, train, and develop shift teams.
- Sales Management: Ability to execute promotions and drive sales targets.
- Inventory Control: Experience monitoring inventory, replenishment, and stock performance.
- Customer Service: Strong focus on exceptional customer experiences and issue resolution.
- Workforce Planning: Ability to manage staff deployment and shift scheduling.
- Reporting: Ability to maintain store records, reports, audits, and documentation.
- Problem Solving: Ability to identify and resolve operational challenges.
🎤 Interview Preparation
Candidates should be prepared to discuss their retail operations experience, team leadership, sales targets, inventory control, customer service, workforce planning, and store performance management.
- Be ready to explain your experience managing retail store operations.
- Prepare examples of leading and managing shift teams.
- Be prepared to discuss sales targets and merchandising execution.
- Understand inventory control and stock replenishment processes.
- Prepare examples of handling customer concerns and service issues.
- Be ready to discuss workforce planning and shift scheduling.
- Prepare examples of coaching and developing store teams.
- Understand retail audits, reporting, and operational compliance.
📩 How to Apply
Interested candidates can share their updated CV for consideration.
📧 Email: arvind.yadav@avolta.net